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Tag Archives: UCCX

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UCCX DB replication is not setup properly, Backup Completed

UCCX DB replication is not setup properly, Backup Completed While taking UCCX Backup, you may receive an error “UCCX DB replication is not setup properly, Backup Completed” which will end up in failing the backup for the component name “CCXCOMPONENT”. When you check the logs

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UCCX Simple Time of Day Call Routing

UCCX Simple Time of Day Call Routing Time of day call routing is very much required either you use a contact center environment or non contact center environment. If you are not using CC environment, you can do Time of Day cal routing using Cisco

UCCX Simple Holiday Script

Hello All, When creating a script in UCCX,  we need to ensure that the holiday prompts are played when there are some national holidays in the country/state. For example – Christmas, New Year, Independence day including some festivals celebrated in the country/state. The below script is

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Cisco UCCX CAD/CSD Network Error during Installation

Hello All, While installing Cisco Agent Desktop (CAD)or Cisco Supervisor Desktop (CSD) i encountered an error “Error: 1316: A network error occurred while attempting to read from the file C:\Users\Admin….. \Cisco Agent Desktop.msi. I had actually upgraded my UCCX Server from 8.X to the latest

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Cisco UCCX IPPA Phone Agent One Button Login

Hello All, Have you configured One Button Login for Cisco IP Phone Agent Service (IPPA)? One button IPPA Service will allow you to login to Cisco IP Phone Agent service without entering the Name, Extension and Password. For One Button Login/Logout for Extension Mobility –

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Cisco UCCX IPPA Phone Agent Login Service

Hello All, Cisco Agent Desktop on Windows machine or Cisco IP Phone Agent Service (IPPA) on IP Phone allow agents to take calls whey the call comes into the Queue. Agent has to be in READY state before the call is triggered to them. Cisco IPPA

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Native Prompt Recording (Greetings Administrator) with UCCX

Hello Everyone, We have been using Cisco Unity Connection for recording/changing of a Greeting via phone remotely (Greeting Administrator), the same way we can use Cisco UCCX for recording such prompts/greetings.  The script is quite simple and easy to configure. Start ==> Accept ==> Recording

Cisco UCCX Email Scripting – Emergency Number

Hello Everyone, Lets continue further with UCCX Email Scripting. This post is related to email scripting where an emergency number is dialed like 911. This is basically to track the person and aware the owners (Like Administrator, Security Office, Managers etc) that someone has dialed

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