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Tag Archives: CUCM

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LDAP User Search Base CUCM/CUC

LDAP User Search Base CUCM/CUC Are you configuring LDAP for Cisco Unified Communications Manager (CUCM) or Cisco Unity Connection (CUC)? Not good with Windows Servers and struggling with LDAP User Search base? Don’t worry, the easiest way to find the Search Base is shown below.

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CUCM Hunt Group Hlog Login and Logout

CUCM Hunt Group Hlog Login and Logout Most of us are aware what Hunt Pilot is and how the calls are triggered to the extensions when someone dials a number which is mapped to a Hunt Pilot. The calls can be delivered to extensions based

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Migrating ITL files between CUCM Clusters

Migrating ITL files between CUCM Clusters When migrating IP Phones from CUCM version 8 on wards to a newer version, you may encounter IP Phones registration issues because of security feature which uses ITL (Initial Trust List) files.  This will not allow you to register

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Cisco UCCX IPPA Phone Agent Login Service

Cisco UCCX IPPA Phone Agent Login Service Cisco Agent Desktop on Windows machine or Cisco IP Phone Agent Service (IPPA) on IP Phone allow agents to take calls whey the call comes into the Queue. Agent has to be in READY state before the call is

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Cisco IP Phone Inventory

Cisco IP Phone Inventory Collect Cisco IP Phone inventory details like Mac-Address, Serial Number, Firmware Version or Port Details easily. Have you guys been in a situation where you have been asked to pull out IP Phone Inventory like Mac-Address, Serial Number of IP Phones,

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Convert Bulk LDAP Users into Local Users CUCM

Convert Bulk LDAP Users into Local Users CUCM In our last post, we learned how to convert LDAP users to Local Users via GUI and CLI. The GUI method is useful is useful when you have only few users and the CLI method was useful

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Configure Call Handler Cisco Unity Connection

Configure Call Handler Cisco Unity Connection Call Handlers in Cisco Unity Connection is a feature which provides services like IVR where the calls are handled and routed in an efficient manner. Basically Call Handler serves many purposes like answer the call, greet the caller, provide

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Configuring Cisco Call Detail Record (CDR)

CDR Reporting? What is a CDR Report? CDR (Call Detail Record) – According to the definition given webopedia, in IP Telephony, a call detail record is a data record that contains information related to a telephone call, such as the origination and destination addresses of

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Electrical Engineer CCNA Collaboration CCNA Voice CCNA R&S. I'm Electrical Engineer and I work like Support Engineer for a Telephony Service Provider Company. Before that I had position like Pre-Sale Engineer about small and medium multivendor telephony solutions. I have 5 years of experience working in Telephony Multivendor Projects. I am also 3 years of experience working in Support and implementation about Cisco Collaboration platforms: UCS server, UCM, Cisco Unity, Presence Server, Jabber, Gateway. Support Community is most useful in finding design, implementation and support tricks and shortcuts that greatly help me in my daily activities. If you need to contact me, please you can writte me.

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CCNA Routing and Switching
Am a technology enthusiast. I work in network support providing support with implementation, maintaining and precisely troubleshooting the infra.
Realm of collaboration makes me want to learn and face new challenges more and more.