Browse By

Tag Archives: CUCM

uccollabing

Cisco Hunt Group call waiting Queue Status

Cisco Hunt Group call waiting Queue Status Configure Hunt Group Queue statistics / status on Cisco IP Phone for the calls coming into hunt pilot queue which will help you to know how many calls are waiting into the Queue.  This helps supervisor or agents to

uccollabing

Cisco CDR Reporting Tool Automated

Cisco CDR Reporting Tool Automated When you are working on the CDR Dump either for reporting or troubleshooting, are you tired of converting Signed Integers to an IP Address or referring to the cause codes again and again and do your analysis? I have created

uccollabing

Configuring Standard Local Route Group CUCM

Configuring Standard Local Route Group CUCM Standard Local Route Groups(sLRG) is a feature which helps in reducing the complexity and maintenance of the numbering dial plan when you have a large number of locations/sites. It can be used in a scenario where the dial plan

uccollabing

Cisco UCCX IPPA Phone Agent Login Service

Cisco UCCX IPPA Phone Agent Login Service Cisco Agent Desktop on Windows machine or Cisco IP Phone Agent Service (IPPA) on IP Phone allow agents to take calls whey the call comes into the Queue. Agent has to be in READY state before the call is

uccollabing

When a DN becomes Inactive or remains Active?

When a DN becomes Inactive or remains Active? Do you know when does a directory number becomes “Inactive” or remains “Active” after you delete IP Phone or Disassociate Directory Number on Cisco Unified Communications Manager (CUCM)? Well, i am sure most of you are aware of

uccollabing

CUCM Inactive LDAP Users to Active LDAP Users

CUCM Inactive LDAP Users to Active LDAP Users There might be some certain requirements when you might asked to convert Inactive LDAP Users to Active LDAP Users and then Convert them into Local Users in Cisco Unified Communications Manager (CUCM). If yes, then below steps will

uccollabing

Migrating ITL files between CUCM Clusters

Migrating ITL files between CUCM Clusters When migrating IP Phones from CUCM version 8 on wards to a newer version, you may encounter IP Phones registration issues because of security feature which uses ITL (Initial Trust List) files.  This will not allow you to register