Remote Control Cisco IP Phone

Originally posted on February 20, 2022 @ 4:29 pm

Control Remotely Cisco IP Phones

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Today we will talk about a tool which helps you to control IP Phones remotely. The requirement of this tool is very important during our troubleshooting. Sometime it’s very difficult to get hold of users and understand the issues or ensure if they are following the steps provided by us correctly? This tool is very useful during Troubleshooting, Migration or Deployment.

Name of the Tool – RemotePhoneControl
Credits – Singlewire Software
Link –

Phone Models supported – 6921, 6941, 6945, 6961, 7911, 7921, 7925, 7926, 7931, 7937, 7940, 7941, 7942, 7945, 7960, 7961, 7962, 7965, 7970, 7971, 7975, 8961, 9951, 9971

To download the tool, follow the above link provided and download the application. The tool comes with application, license and user guide. Once the file is downloaded, complete the installation of the application and install the license file which comes along with the app. Once the installation is completed and license is installed, please follow below steps.

  • Login to Cisco Unified Communication Manager
  • Go to User Management > Application User > Add New
  • Enter the User ID –
  • Enter the User ID’s Password –
  • Enter the Confirm Password –
  • Assign CTI Roles and SuperAdmin Roles for the User.
  • Click on Save
  • Now associate the Devices you want to control in the Device Association. For example – SEPXXXXXXXXXXXX.
  • Ensure that Web Access is enabled for the IP Phones you want to control

Once the Application User is created, now it’s time to configure Application. Please follow the below steps.

  • Launch RemotePhoneControl Application
  • Go to Edit > Preferences
  • CUCM IP – Enter the IP Address of CUCM Publisher
  • CUCM Login – Enter CUCM Username
  • CUCM Password – Enter CUCM Password
  • CUCM SNMP Community String – Enter as “RemotePhoneControl”
  • Click on Save

Once the configuration is saved, now go follow the below steps in order to use RemotePhoneControl.

  • Enter the DN or IP Address of IP Phone
  • Enter the Application Username
  • Enter the Application User Password
  • Click on Open

Here you go!! Now you can control the IP Phone remotely without any issues. Troubleshooting is now made easy. 🙂

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