Cisco UCCX IPPA Phone Agent One Button Login Have you configured One Button Login for Cisco IP Phone Agent Service (IPPA)? One button IPPA Service will allow you to login to Cisco IP Phone Agent service without entering the Name, Extension and Password. For One
What is a Refresh Upgrade (RU)? Many of us have come across the name Refresh Upgrade or RU but do we know what it is? Well, when we do an upgrade of Cisco Unified Communications Manager, Cisco Unity Connection, Cisco Unified Contact Center Express,
CUCM Connection to the Server cannot be established(Certificate Exception) Are you facing issue with Cisco Unified Communication Manager giving you error “Connection to the Server cannot be established(Certificate Exception)” after a DRF Restore? If yes, then you have to follow the below steps in
UCCX Simple Holiday Script When creating a script in UCCX, we need to ensure that the holiday prompts are played when there are some national holidays in the country/state. For example – Christmas, New Year, Independence day including some festivals celebrated in the country/state. The below
Error while upgrading CUCM, CUC or UCCX While upgrading CUCM, CUC or UCCX, you might encounter an error “The version obtained from the name does not match the active or inactive version of the publisher“. Solution: Please ensure that you have the Target Version (The
Transfer/Hold/Conf Buttons Not Working – Cisco 78XX IP Phone Are you using Cisco 7821 or 7841 or 7861 and your Transfer key or Hold key or Conference key stopped working? If yes, you need to restart the IP Phone as a workaround to get it working
How to get LDAP attributes easily and use them in CUCM LDAP Filter? LDAP custom filters can be used when you don’t want your CUCM to sync your entire LDAP directory. For example: You are using a Global LDAP Server where all the users across
When a DN becomes Inactive or remains Active? Do you know when does a directory number becomes “Inactive” or remains “Active” after you delete IP Phone or Disassociate Directory Number on Cisco Unified Communications Manager (CUCM)? Well, i am sure most of you are aware of
Python Script to Extract Call Record from Cisco CDR There is a python script written by Steve Campbell which extracts Call Detailed Record (CDR) for an extension using Python Script. Extraction of the record is quite simple and faster. The only drawback i see at this
Install Vmware ESXI on bare metal VMware ESXi is a bare metal hyper-visor from VMware . ESXi is a software which has to be installed onto physical servers and on top of ESXi, Virtual Machines are installed/configured. Before installing ESXi, you need to follow the compatibility matrix