Hi All What is Genesys Pure ConnectGenesys PureConnect is a hybrid call center solution that provides users with various tools and functionalities, which help them to manage their business operations and communications from a single integrated platform.The solution can be either be deployed on-premise or
Last Redirecting Number Voicemail Unity Connection Recently i was asked a question on redirecting a voicemail. Here is the scenario and the solution. Scenario There are three users configured in Cisco Unified Communications Manager and Unity Connection. User A, User B and User C. User
RTMT Plugin Installation Error on Windows Machine Are you getting this error “Installer User Interface Mode Not Supported. The installer cannot run in this UI mode. To specify the interface mode, use the -i command-line option, followed by the UI mode identifier. The value UI
Cisco Unified Communications Manager – Secure LDAP Expanding a little bit on our previous post CUCM LDAP Active Directory Integration-Sync and considering Microsoft advisory ADV190023 which makes Secure LDAP (LDAPS) mandatory, we will discuss the additional steps to configure Secure LDAP over port 636. Upload
Top and Most useful Cisco Voice IOS Commands If you are working as a Voice Engineer or planning to learn Voice or may have an interview, the below list of commands are the ones which are most commonly used by Voice Engineers. These commands are
Cisco CUCM Meet-Me Password – PIN Protected Meet-Me configuration is Cisco Unified Communications Manager (CUCM) does not have PIN/Password authentication and people can dial the number and easily join a meet-me conference without getting authenticated. To make it password/pin protected, you need to have Cisco
Deploy OVF from VMware ESXi Datastore If you have followed my last post, by now you must be aware on how to Import OVF file from our Local System/Server or how to Export OVF file to our Local System/Server. If you would like to Deploy
3rd Party BIB Recording – On-Net Calls not Recorded I encountered an issue where CUCM 9.2.1 integrated with the 3rd Party BIB Recording System, where some on-net calls can’t be recorded in the same site. I got the solution to fixed the issue. Solution: Collect
Step by Step Lync Server 2013 Installation & Configuration: Lync 2013 is a unified communications (UC) platform that integrates common channels of business communication and online meetings, including instant messaging (IM), presence, voice over IP (VoIP), voicemail, file transfers, video conferencing, web conferencing and email.
Cisco VG224 FXS Port shows Unknown While working on VG224, the device shows all ports as unknown status on Call Manager. This issue is found rarely, but you have some steps to diagnostic: network connectivity, protocol, voice ports. In my case, the VG is