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Multi-Language Call Routing Unity Connection

Hello Everyone, Today, we are going to extend the call flow with a different requirement. Last Time the requirement was as follow. “We have CUCM v10.0 integrated with Cisco Unity. The requirement is – In case the customer knows the extension and dials in the

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DOT/TRAI Regulations in India – OSP

DoT / TRAI / OSP – VoIP PSTN Regulations in India It’s been quite a long time since my last post. Today i am writing topic related to DoT/TRAI and OSP. The information present on this article may not be 100% accurate and this is

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Cisco CDR Reporting Tool Automated

Cisco CDR Reporting Tool Automated When you are working on the CDR Dump either for reporting or troubleshooting, are you tired of converting Signed Integers to an IP Address or referring to the cause codes again and again and do your analysis? I have created

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Basic Definitions Relevant for UCCX for Beginners

Basic Definitions Relevant for UCCX for Beginners Though most of us viewing the posts are professionals having good experience in VoIP technology, however, I am creating the posts with basic stuffs so that beginners  have no difficulty when they start learning the technology. Below are

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Download Music on Hold (MoH) files from CUCM

Download Music on Hold (MoH) files from CUCM If you want to download Music-on-Hold (MoH) files from Cisco Unified Communications Manager (CUCM), you need to have CLI access to download the MoH files. Also you need to have SFTP Server setup where you can download

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Genesys PureConnect

Hi All What is Genesys Pure ConnectGenesys PureConnect is a hybrid call center solution that provides users with various tools and functionalities, which help them to manage their business operations and communications from a single integrated platform.The solution can be either be deployed on-premise or

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Inbound and Outbound calls not working in H323 Gateway

Inbound and Outbound calls not working in H323 Gateway I have come across a situation where am unable to make inbound/outbound calls. Here is the call flowPSTN—VG-H323—MPLS—CUCM This is debug of the actual failed incoming call *Aug 9 06:10:03.923: //357/CCB999A780A0/CCAPI/ccSetMediaclassIp2ipTags:media class tags set: NR 0,

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Cisco IP Phone Inventory

Cisco IP Phone Inventory Collect Cisco IP Phone inventory details like Mac-Address, Serial Number, Firmware Version or Port Details easily. Have you guys been in a situation where you have been asked to pull out IP Phone Inventory like Mac-Address, Serial Number of IP Phones,