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2015 in review

The WordPress.com stats helper monkeys prepared a 2015 annual report for this blog. Here’s an excerpt: The concert hall at the Sydney Opera House holds 2,700 people. This blog was viewed about 29,000 times in 2015. If it were a concert at Sydney Opera House,

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Cisco UCCX Email Scripting – Emergency Number

Cisco UCCX Email Scripting – Emergency Number Lets continue further with UCCX Email Scripting. This post is related to email scripting where an emergency number is dialed like 911. This is basically to track the person and aware the owners (Like Administrator, Security Office, Managers

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DOT/TRAI Regulations in India – OSP

DoT / TRAI / OSP – VoIP PSTN Regulations in India It’s been quite a long time since my last post. Today i am writing topic related to DoT/TRAI and OSP. The information present on this article may not be 100% accurate and this is

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Extension Mobility Cross Cluster (EMCC) – Configuration

Extension Mobility Cross Cluster (EMCC) – Configuration What is Extension Mobility Cross Cluster?  Extension Mobility enables you to login within the cluster (intra-cluster) whereas Extension Mobility Cross Cluster (EMCC) enables you to login from a home cluster to a phone at visiting cluster (inter-cluster). This

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Switching between MGCP and SIP

I have come across a situation where i have to create a sip trunk to External Contact center in the existing MGCP gateway.I have created basic SIP configurations and dial peers to CX. However when a make a incoming test call it isn’t hitting any

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Re-enable debugs on router reload – EEM Script

Re-Enable Debugs on Router Reload using EEM Script I was recently troubleshooting one issue and i ran some debugs on Cisco Voice Gateway and wrote the config by issuing the command “write memory”. Since the router received high call volume, the CPU spiked and the

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Configure Automated Attendant IVR on Asterisk

Configure Automated Attendant IVR on Asterisk Configure Automated Attendant or IVR (Interactive Voice Response) on Asterisk/FreePBX/Elastix to handle inbound calls to your organization. This can be achieved easily but it needs little planning like – What would be the Business Hours Greetings that caller would

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UCCX Integration with CUCM

UCCX Integration with CUCM In this document I will be sharing the steps for UCCX integration with CUCM. I used UCCX version 10.6 for this document which was available to me. It may not be possible for me to show you the snippets from all