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Cisco Jabber logs analysis

It’s been quite a while since I have written something, so I thought to write on how to read the logs (jabber) for rookies. I am going to discuss the on-premise version: The most important of all in jabber are the SRV records must be


Error while restoring CUCM, CUC or UCCX

Error while restoring CUCM, CUC or UCCX Have you ever face an issue “ERROR: At least one of the servers which was requested to be restored is not connected: CCX-PUB. This may be due to Master or Local Agent being down., Restore Completed…” while restoring


Simulate PRI E1 T1 Calls

Simulate PRI E1 T1 Calls Don’t have a real PRI? Want to simulate E1/T1 PRI on your lab? If yes, then here is the solution. You need two routers, let’s say 2800 series router which has E1/T1 Card connected on each. One router would be


Extension Mobility Cross Cluster (EMCC) – Troubleshooting

Troubleshooting Cisco EMCC While configuring EMCC, i came across few issues while trying to login to EMCC service. Thank God Cisco has been creating documents for configuration and troubleshooting. It is very helpful while troubleshooting as it comes along with all the reason codes which


Cisco Call Manager Express – SIP/SCCP Configuration

Cisco Call Manager Express – SIP/SCCP Configuration While testing further i had a thought of preparing a lab scenario where i have SCCP Phones and SIP Phones registered in the same CME and will initiate a call within the lab scenario. PS:- I have implemented

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Genesys PureConnect

Hi All What is Genesys Pure ConnectGenesys PureConnect is a hybrid call center solution that provides users with various tools and functionalities, which help them to manage their business operations and communications from a single integrated platform.The solution can be either be deployed on-premise or