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Category Archives: CUCM

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Modifying License Mac on CUCM/CUC/UCCX/

Modify License MAC on CUCM, CUC or UCCX Do you want to modify the license mac for your Cisco Unified Communications Manager (CUCM), Cisco Unity Connection (CUC) or UCCX? Here is the procedure to modify the license mac. First and the foremost, you need to

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Check Database Replication CUCM Cisco

Check Database Replication CUCM Cisco I am sure most of you knows how to check Database Replication on Cisco Unified Communication Manager or Cisco Unity Connection. If you don’t know how to check Database Replication, this post will be helpful for you. The below information

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Remote Control Cisco IP Phone

Control Remotely Cisco IP Phones It’s been a long time since my last post. Hope you guys are doing well and liked my previous posts. If you have any feedback, please feel free to share it with me at  administrator@uccollabing.com Today we will talk about

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CUCM Asterisk SIP Trunk Integration

CUCM Asterisk SIP Trunk Integration Today, lets configure a Trunk between CUCM and Asterisk. I was pretty much happier when i got this configured and working, hope you would also be happy as well. Lets start. CUCM CONFIGURATION 1. Login to Cisco Unified Communication Manager.

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Cisco Hunt Group call waiting Queue Status

Cisco Hunt Group call waiting Queue Status Configure Hunt Group Queue statistics / status on Cisco IP Phone for the calls coming into hunt pilot queue which will help you to know how many calls are waiting into the Queue.  This helps supervisor or agents to

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Hunt Pilot Real Time Monitoring Tool

Hunt Pilot Real Time Monitoring Tool Hunt Pilot Real Time Monitoring helps in monitoring various information like queue calls abandoned, number of calls in queue, longest call waiting, line group members available etc in real time. To monitor it, you need to have RTMT (Real Time

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Installing Enghouse ARC Enterprise Premium on Windows Server

Installing Enghouse ARC Enterprise Premium on Windows Server Have you tried installing Enghouse ARC on Windows Machine? The installation is quite easy and simple. I would walk you through the installation of ARC Software on a Windows machine. The detailed configuration would be in next

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Installing a COP File in CUCM

CUCM COP File Installation Planning to install COP Files in CUCM? COP files like  ciscocm.version3-keys.cop.sgn, ciscocm.refresh_upgrade_v1.5.cop.sgn, ciscocm.vmware-disk-size-reallocation-1.0.cop.sgn or any other COP or Locale? This is quite easy and simple task. How to install COP Files? Download COP files from Cisco Website. If you are doing an upgrade, you

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RTMT Plugin Installation Error on Windows Machine

RTMT Plugin Installation Error on Windows Machine Are you getting this error “Installer User Interface Mode Not Supported. The installer cannot run in this UI mode. To specify the interface mode, use the -i command-line option, followed by the UI mode identifier. The value UI

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Troubleshooting Extension Mobility

Troubleshooting Extension Mobility Recently we learned how to configure Extension Mobility, now lets troubleshoot EM issues. Issues :- When you click on Services, it says Host Not Found. Solution : – Check that the Cisco Tomcat service is running by choosing Cisco Unified Serviceability >