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Category Archives: CUCM

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Inbound and Outbound calls not working in H323 Gateway

Inbound and Outbound calls not working in H323 Gateway I have come across a situation where am unable to make inbound/outbound calls. Here is the call flowPSTN—VG-H323—MPLS—CUCM This is debug of the actual failed incoming call *Aug 9 06:10:03.923: //357/CCB999A780A0/CCAPI/ccSetMediaclassIp2ipTags:media class tags set: NR 0,

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CUCM, Cisco Unity Connection, UCCX Root Access

Get Root Access to your Cisco Unified Communications Manager (CUCM), Cisco Unity Connection (CUC) or UCCX. There are many advantages of having root access to the system but there are some dis-advantages also unless you know what you are doing with your root access. Root

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CUCM LDAP Active Directory Integration-Sync

CUCM LDAP Active Directory Integration-Sync Are you trying to Install Active Directory Lightweight Directory Services on Windows Server? Want to configure LDAP (Lightweight Directory Access Protocol) to sync users from LDAP directory to Cisco Unified Communications Manager? Follow the below steps – Installing Active Directory

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Extension Mobility Bulk Login without PIN

Extension Mobility Bulk Login and Logout without PIN Are you looking for Remote Bulk Login/Logout Extension Mobility tool without PIN? If yes, then you search is over.  This tool can help you to login or logout (individual/bulk) user(s) or do a cluster logout as well.

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CUCM SQL Query – Active/Inactive Directory Numbers

CUCM SQL Query – Active/Inactive Directory Numbers Recently i was asked to find Inactive Directory Numbers in Cisco Unified Communications Manager (CUCM), which means that the “Active” checkbox in the Directory Number Configuration Page is not checked. Immediately I navigated to Call Routing >  Route Plan Report

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Cisco Hunt Group call waiting Queue Status

Cisco Hunt Group call waiting Queue Status Configure Hunt Group Queue statistics / status on Cisco IP Phone for the calls coming into hunt pilot queue which will help you to know how many calls are waiting into the Queue.  This helps supervisor or agents to

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Cisco Jabber logs analysis

It’s been quite a while since I have written something, so I thought to write on how to read the logs (jabber) for rookies. I am going to discuss the on-premise version: The most important of all in jabber are the SRV records must be

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Prepare Cluster for Rollback to Pre-8.0

Prepare Cluster for Rollback to Pre-8.0 When migrating IP Phones from clusters from 8.X on wards to 9.X /10.X /11.X versions, you may encounter issue with security files i.e., ITL files (Initial Trust List). which is a new security feature by default. The ITL files