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Category Archives: CUCM

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Block Incoming calls based on calling party number CUCM

Block Incoming calls based on calling party number CUCM Are you annoyed of unwanted calls? Trying to block incoming calls based on the Calling Party Number?  Time to play with “Route Next Hop By Calling Party Number” which block calls based on calling party number.

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Remote Bulk Login Logout Tool Cisco Extension Mobility

Remote Bulk Login Logout Tool Cisco Extension Mobility Remote Bulk Login Logout Tool helps to Login or Logout from Cisco IP Phones (Extension Mobility) in bulk remotely within few minutes. There are certain scenarios like new implementation of site, where the Phones are deployed in

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RTMT Plugin Installation Error on Windows Machine

RTMT Plugin Installation Error on Windows Machine Are you getting this error “Installer User Interface Mode Not Supported. The installer cannot run in this UI mode. To specify the interface mode, use the -i command-line option, followed by the UI mode identifier. The value UI

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Cisco CDR Report Analysis

Analysis of Cisco CDR Report Now let’s talk more into dept and now its time to explore the CDR fields. I will share examples and will try to explain the records as well. Follow the below screenshot and i will go one after another.  First

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Download Music on Hold (MoH) files from CUCM

Download Music on Hold (MoH) files from CUCM If you want to download Music-on-Hold (MoH) files from Cisco Unified Communications Manager (CUCM), you need to have CLI access to download the MoH files. Also you need to have SFTP Server setup where you can download

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Extension Mobility Cross Cluster (EMCC) – Troubleshooting

Troubleshooting Cisco EMCC While configuring EMCC, i came across few issues while trying to login to EMCC service. Thank God Cisco has been creating documents for configuration and troubleshooting. It is very helpful while troubleshooting as it comes along with all the reason codes which

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CUCM Error – Exceeded timed threshold of 3600 seconds

CUCM Error – Exceeded timed threshold of 3600 seconds Are you facing an error which says: The installation has encountered a unrecoverable internal error. For further assistance report the following information to your provider. Command “/opt/cisco/install/bin/pmNormalizeGeneric/etc/opt/cisco/install/component_install_cmd-list” has exceeded timed threshold of 3600 seconds.  The system

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Cisco IPMA – (Manager-Asssitant) – Shared Mode

Cisco IPMA – (Manager-Asssitant) – Shared Mode What is IPMA (IP Manager Assistant) – IPMA feature, is provided in a manager / assistant provides call-routing capabilities in an environment to work together more effectively with enhanced sub-features. Cisco IPMA has two modes – Shared Line

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When a DN becomes Inactive or remains Active?

When a DN becomes Inactive or remains Active? Do you know when does a directory number becomes “Inactive” or remains “Active” after you delete IP Phone or Disassociate Directory Number on Cisco Unified Communications Manager (CUCM)? Well, i am sure most of you are aware of

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Claudio Quiroz Cabello

Electrical Engineer CCNA Collaboration CCNA Voice CCNA R&S. I'm Electrical Engineer and I work like Support Engineer for a Telephony Service Provider Company. Before that I had position like Pre-Sale Engineer about small and medium multivendor telephony solutions. I have 5 years of experience working in Telephony Multivendor Projects. I am also 3 years of experience working in Support and implementation about Cisco Collaboration platforms: UCS server, UCM, Cisco Unity, Presence Server, Jabber, Gateway. Support Community is most useful in finding design, implementation and support tricks and shortcuts that greatly help me in my daily activities. If you need to contact me, please you can writte me.

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Kanishka Singh

CCNA Routing and Switching
Am a technology enthusiast. Having 1. 9+ years of experience in the domain. I work in network support providing support with implementation, maintaining and precisely troubleshooting the infra.
Realm of collaboration makes me want to learn and face new challenges more and more.

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