Originally posted on March 20, 2022 @ 11:51 am

Installing Enghouse ARC Enterprise Premium on Windows Server

Have you tried installing Enghouse ARC on Windows Machine? The installation is quite easy and simple. I would walk you through the installation of ARC Software on a Windows machine. The detailed configuration would be in next article.

Pre-Requisite:

• Windows Server
• SQL Application to be installed beforehand

Let’s begin with the installation:

Click on Next

Click on Yes

Click on Next

Enter Name and Company Name

Click on Next

Choose Destination Folder and Click on Next

Radio Check on Custom and Click on Next

Check Mark Voice Server and Click on Next

Radio Check Publisher and Click on Next

Server Type > Select None and Click on Next

Check Box “Add Icon(s) To desktop” and click on Next

Click on Next

Radio Check No and Click on Next

Radio Check “Yes, i want to restart my computer now” and click on Next

Installing TSP Driver:

Next step would be downloading the TSP Driver from your Cisco Unified Communication Manager and install it.

• Login to Cisco Unified Communications Manager
• Go to Application > Plugin > Click on Find
• Download TAPI Driver from CUCM

 

Launch CiscoTSP on your Windows Machine

Click on Next

Enter User ID, Password, CTI Manager IP Address

Click on Next

Click on Next

Click on Finish

Click on Yes

………………..

That’s all, you are done with the installation. Next step is to begin with the ARC Server Configuration which will be published in the next article.

Hope this helps!