Learning Never Ends !!
Hello All, Configure Music on Hold on Asterisk/FreePBX/Elastix to allow music to be played when a call is on hold or call is on the Queue when no agents are available to pick the call. Configuration Login to Asterisk Server Navigate to PBX > Music on Hold Click on Add Music Category Category Name > MoH […]
Hello All, Configure Automated Attendant or IVR (Interactive Voice Response) on Asterisk/FreePBX/Elastix to handle inbound calls to your organization. This can be achieved easily but it needs little planning like – What would be the Business Hours Greetings that caller would hear? What would be the Out of Business Hours Greetings? What would be the […]
Hello All, If you would like to setup IVR or Auto-Attendant for your organization in Asterisk/Elastix/FreePBX, you need to add recordings or greetings in your server which will be heard to the callers when they dial the IVR DID number. To upload greetings/recordings in the server, follow the below procedure. Login to your Asterisk/FreePBX/Elastix Server […]
Hello All, Configuring Call Recording in Asterisk PBX for Inbound and Outbound Calls (Internal/External) is quite easier than any other recording applications like Mediasense or Calabrio Call Recording or Nice call recording. The reason being is call recording is an inbuilt functionality in Asterisk PBX. To configure call recording in Asterisk PBX – Add a […]
Hello All, Configure Asterisk PBX as Voicemail Server for Cisco Unified Communications Manager (CUCM) which will use SIP Trunk Integration between the Asterisk and CUCM. The callers can deposit voicemail if the extension is busy/unavailable/unregistered. The end users can also listen to their voicemail as well. Only drawback is Message Waiting Indicator (MWI) which i […]
Hello All, Change the default Asterisk “Comedian Mail” Greetings to your own customized greeting. Comedian Mail Greeting is heard when someone dials *97 or *98 from their IP Phones or Softphones. To changed the greetings, follow the below procedure. Record a Greeting like “Welcome to XYZ Organization Voicemail. Please enter the Extension Number” Save the […]
Hello All, In one of our post we have learned how to create Cisco Unified Communications Manager (CUCM) to Asterisk SIP Trunk. In case if you have not followed the link, you can refer to it. (https://www.uccollabing.com/2014/05/16/cucm-asterisk-trunk-integration/). I have received many comments from the visitors stating that the configuration did not work well for them. […]
