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Configure Music on Hold (MoH) for Asterisk

Configure Music on Hold  for Asterisk

Configure Music on Hold on Asterisk/FreePBX/Elastix to allow music to be played when a call is on hold or call is on the Queue when no agents are available to pick the call.

Configuration in Asterisk

  • Login to Asterisk Server
  • Navigate to PBX > Music on Hold
  • Click on Add Music Category
  • Category Name > MoH Source
  • Click on Submit Changes
  • Click on Apply Configuration Changes
  • Click on Browse > Choose the WAV file which you would like to play when the call is on hold > Click on Upload

(The format of the WAV file should be in 16000khz, Sample rate 16 bit, Channel Mono)

  • Click on Apply Configuration Changes
  • Now configure Music on Hold for your Conference or Queue > Navigate to Music on Hold Class > Select MoH Source from the drop down menu.

Hope this helps!

Published by Team UC Collabing

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Electrical Engineer CCNA Collaboration CCNA Voice CCNA R&S. I'm Electrical Engineer and I work like Support Engineer for a Telephony Service Provider Company. Before that I had position like Pre-Sale Engineer about small and medium multivendor telephony solutions. I have 5 years of experience working in Telephony Multivendor Projects. I am also 3 years of experience working in Support and implementation about Cisco Collaboration platforms: UCS server, UCM, Cisco Unity, Presence Server, Jabber, Gateway. Support Community is most useful in finding design, implementation and support tricks and shortcuts that greatly help me in my daily activities. If you need to contact me, please you can writte me.


CCNA Routing and Switching
Am a technology enthusiast. I work in network support providing support with implementation, maintaining and precisely troubleshooting the infra.
Realm of collaboration makes me want to learn and face new challenges more and more.