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CUCM and IM & Presence Server Integration

CUCM and IM&Presence Server Integration

Are you trying to integrate Cisco Unified Communications Manager (CUCM) with Cisco Unified Presence (CUP)/ IM & Presence (IM&P) with a SIP Trunk? If yes, then follow the below steps in order to integrate.

Configuration on Cisco Unified Communications Manager

  • Login to Cisco Unified Communications Manager

    Creating SIP Trunk Security Profile

  • Go to System > Security > SIP Trunk Security Profile > Add New
  • Name > Non Secure SIP Trunk Presence Security Profile
  • Description > IM&P SIP Trunk Security Profile
  • Device Security Mode > Non Secure
  • Incoming Transport Type > TCP + UDP
  • Outgoing Transport Type > TCP
  • Check Mark > Accept Presence Subscription
  • Check Mark > Accept out-of-dialog-refer**
  • Check Mark > Accept unsolicited notification
  • Check Mark > Accept replaces header
  • Click on Save

    Creating SIP Profile

  • Go to Device > Device Settings > SIP Profile > Add New
  • Name > Standard SIP Profile for Presence
  • Description > SIP Profile for IM&P
  • Check Mark > Enable OPTIONS Ping to monitor destination status for Trunks with Service Type “None (Default)”
  • Leave every other parameters as default
  • Click on Save
  • Go to Device > Trunk > Add New
  • Trunk Type > SIP Trunk
  • Device Protocol > SIP
  • Trunk Service Type > None(Default)
  • Click on Next
  • Device Name > SIP Trunk for Presence
  • Description > SIP Trunk for IM&P
  • Device Pool > Select appropriate Device Pool
  • Media Resource Group List > Select appropriate MRGL
  • Location > Select appropriate Location
  • Destination Address > Enter IM&P IP Address
  • Destination Port > Enter IM&P Port as 5060
  • SIP Trunk Security Profile > Select Non Secure SIP Trunk Presence Security Profile from Drop down Menu
  • SIP Profile > Select SIP Profile for IM&P from Drop Down Menu
  • Leave every other parameters as default
  • Click on Save
  • Click on Reset

    Creating UC Service

  • Go to User Management > User Settings > UC Service 
  • Product Type > Unified CM (IM and Presence)
  • Name > Jabber Presence
  • Description > UC Service for Jabber
  • Hostname / IP Address > Enter the IP Address of IM&P
  • Go to User Management > User Settings > Service Profiles > Add New
  • Name > Jabber Service Profile
  • Description > Profile Service for Jabber
  • IM and Presence Profile >
    • Primary > Select  Jabber Presence from the Drop Down Menu
  • Click on Save

 Configuration on IM&Presence 

  • Login to Cisco IM & Presence
  • Go to Presence > Settings > Standard Configuration
  • CUCM IM and Presence Trunk > Select  SIP Trunk for Presence from Drop Down Menu
  • Click on Save

Note: The above configuration is just a trunk configuration between CUCM and IM&P, not full fledged IM&P Server configuration.
Hope this helps!

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Claudio Quiroz Cabello

Electrical Engineer CCNA Collaboration CCNA Voice CCNA R&S. I'm Electrical Engineer and I work like Support Engineer for a Telephony Service Provider Company. Before that I had position like Pre-Sale Engineer about small and medium multivendor telephony solutions. I have 5 years of experience working in Telephony Multivendor Projects. I am also 3 years of experience working in Support and implementation about Cisco Collaboration platforms: UCS server, UCM, Cisco Unity, Presence Server, Jabber, Gateway. Support Community is most useful in finding design, implementation and support tricks and shortcuts that greatly help me in my daily activities. If you need to contact me, please you can writte me.

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Kanishka Singh

CCNA Routing and Switching
Am a technology enthusiast. I work in network support providing support with implementation, maintaining and precisely troubleshooting the infra.
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