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Add System Recordings or Greetings in Asterisk

Add System Recordings or Greetings in Asterisk

If you would like to setup IVR or Auto-Attendant for your organization in Asterisk/Elastix/FreePBX, you need to add recordings or greetings in your server which will be heard to the callers when they dial the IVR DID number.
To upload greetings/recordings in the server, follow the below procedure.

  • Login to your Asterisk/FreePBX/Elastix Server
  • Navigate to PBX > System Recordings >
  • There are two ways you can upload the recordings/greetings.

    A> You can call an extension number from Asterisk to any IP Phone and record the greetings.

    B> You can record greetings using third party applications like Wavepad or Sound Recorder etc. The recordings has to be in the format – PCM encoded, 16 Bits, 8000Hz

Recording using Extension

  • Enter Extension Number and Click on Go. We will use 1000 as Extension Number
  • Now from extension 1000, we will dial *77 and wait for a beep. Once we hear the beep sound, we will record the greetings. Once the recording is completed, hang up the phone
  • Now to verify/listen to the greeting dial *99 from extension 1000
  • If you are not satisfied with the recording, hang up the phone. Dial *77 to re-record the greeting.
  • Name this Recording > Enter a Name to the Recording
  • Click on Save

Recording using Third-Party Application

  • Use any third-party application which you are familiar with and record the greeting in the format mentioned above and save them in your Desktop.
  • Click on Add Recording on the Asterisk Page
  • Click on Browse and select the greeting/recording that you saved above
  • Click on Upload
  • Name this Recording > Enter a name to the Recording
  • Click on Save

Hope this helps!

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Claudio Quiroz Cabello

Electrical Engineer CCNA Collaboration CCNA Voice CCNA R&S. I'm Electrical Engineer and I work like Support Engineer for a Telephony Service Provider Company. Before that I had position like Pre-Sale Engineer about small and medium multivendor telephony solutions. I have 5 years of experience working in Telephony Multivendor Projects. I am also 3 years of experience working in Support and implementation about Cisco Collaboration platforms: UCS server, UCM, Cisco Unity, Presence Server, Jabber, Gateway. Support Community is most useful in finding design, implementation and support tricks and shortcuts that greatly help me in my daily activities. If you need to contact me, please you can writte me.

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Kanishka Singh

CCNA Routing and Switching
Am a technology enthusiast. I work in network support providing support with implementation, maintaining and precisely troubleshooting the infra.
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