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UCCX DB replication is not setup properly, Backup Completed

UCCX DB replication is not setup properly, Backup Completed

While taking UCCX Backup, you may receive an error “UCCX DB replication is not setup properly, Backup Completed” which will end up in failing the backup for the component name “CCXCOMPONENT”. When you check the logs you will find “Enterprise Replication not active (62)“. But when you check the replication in the CLI or RTMT, the replication state will be “2”.

To resolve the issue, tried with different steps:

  • Verified the dbreplication status
  • Rebooted the UCCX Cluster
  • Tried taking backup once the replication state was “2”, but still same issue
  • Reset the database replication by issuing the command “utils dbreplication reset all
  • Tried taking backup once the replication state was “2”, but still the same issue
  • Reset the database replication by issuing the command, “utils uccx dbreplication reset all
  • Tried taking backup and the backup was successful.

The command utils “uccx dbreplication reset” is available in HA environment. When you issue this command, this command will involve the following activities.

  • Remove database replication (utils uccx dbreplication teardown)
  • Setup database replication (utils uccx dbreplication setup)
  • Initiate a data repair process for all the databases (utils uccx dbreplication repair all).

Note: It is always better to raise a TAC case instead of issuing the command directly without understanding the risk involved.

Hope this helps!

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Claudio Quiroz Cabello

Electrical Engineer CCNA Collaboration CCNA Voice CCNA R&S. I'm Electrical Engineer and I work like Support Engineer for a Telephony Service Provider Company. Before that I had position like Pre-Sale Engineer about small and medium multivendor telephony solutions. I have 5 years of experience working in Telephony Multivendor Projects. I am also 3 years of experience working in Support and implementation about Cisco Collaboration platforms: UCS server, UCM, Cisco Unity, Presence Server, Jabber, Gateway. Support Community is most useful in finding design, implementation and support tricks and shortcuts that greatly help me in my daily activities. If you need to contact me, please you can writte me.

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Kanishka Singh

CCNA Routing and Switching
Am a technology enthusiast. I work in network support providing support with implementation, maintaining and precisely troubleshooting the infra.
Realm of collaboration makes me want to learn and face new challenges more and more.

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