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Category Archives: UCCX

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UCCX Simple Holiday Script

UCCX Simple Holiday Script When creating a script in UCCX,  we need to ensure that the holiday prompts are played when there are some national holidays in the country/state. For example – Christmas, New Year, Independence day including some festivals celebrated in the country/state. The below

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CUCM, Cisco Unity Connection, UCCX Root Access

Get Root Access to your Cisco Unified Communications Manager (CUCM), Cisco Unity Connection (CUC) or UCCX. There are many advantages of having root access to the system but there are some dis-advantages also unless you know what you are doing with your root access. Root

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Cisco UCCX IPPA Phone Agent Login Service

Cisco UCCX IPPA Phone Agent Login Service Cisco Agent Desktop on Windows machine or Cisco IP Phone Agent Service (IPPA) on IP Phone allow agents to take calls whey the call comes into the Queue. Agent has to be in READY state before the call is

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Repeated characters when typing in Vmware remote console

Repeated characters when typing in Vmware remote console You might have faced the issue of repeating character when typing in Vmware remote console. You will see unintended keystrokes when you type. For example – If your intention is  to type “Administrator” and when you type it

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Modifying License Mac on CUCM/CUC/UCCX/

Modify License MAC on CUCM, CUC or UCCX Do you want to modify the license mac for your Cisco Unified Communications Manager (CUCM), Cisco Unity Connection (CUC) or UCCX? Here is the procedure to modify the license mac. First and the foremost, you need to

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What is a Refresh Upgrade (RU) Cisco?

What is a Refresh Upgrade (RU)?   Many of us have come across the name Refresh Upgrade or RU but do we know what it is? Well, when we do an upgrade of Cisco Unified Communications Manager, Cisco Unity Connection, Cisco Unified Contact Center Express,

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Native Prompt Recording (Greetings Administrator) with UCCX

Native Prompt Recording (Greetings Administrator) with UCCX We have been using Cisco Unity Connection for recording/changing of a Greeting via phone remotely (Greeting Administrator), the same way we can use Cisco UCCX for recording such prompts/greetings.  The script is quite simple and easy to configure.

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Cisco UCCX IPPA Phone Agent One Button Login

Cisco UCCX IPPA Phone Agent One Button Login Have you configured One Button Login for Cisco IP Phone Agent Service (IPPA)? One button IPPA Service will allow you to login to Cisco IP Phone Agent service without entering the Name, Extension and Password. For One