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Category Archives: UCCX

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Cisco UCCX IPPA Phone Agent One Button Login

Cisco UCCX IPPA Phone Agent One Button Login Have you configured One Button Login for Cisco IP Phone Agent Service (IPPA)? One button IPPA Service will allow you to login to Cisco IP Phone Agent service without entering the Name, Extension and Password. For One

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UCCX Simple Holiday Script

UCCX Simple Holiday Script When creating a script in UCCX,  we need to ensure that the holiday prompts are played when there are some national holidays in the country/state. For example – Christmas, New Year, Independence day including some festivals celebrated in the country/state. The below

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UCS C220 M3 Cache Degraded

On Sunday I was watching a football match in my house and suddenly i realized that the Call Manager started to have some issues. The RTMT was showing high use CPU on Subscriber: I checked the vmware and I could see the VMware Tools not

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Error while restoring CUCM, CUC or UCCX

Error while restoring CUCM, CUC or UCCX Have you ever face an issue “ERROR: At least one of the servers which was requested to be restored is not connected: CCX-PUB. This may be due to Master or Local Agent being down., Restore Completed…” while restoring

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CUCM, Cisco Unity Connection, UCCX Root Access

Get Root Access to your Cisco Unified Communications Manager (CUCM), Cisco Unity Connection (CUC) or UCCX. There are many advantages of having root access to the system but there are some dis-advantages also unless you know what you are doing with your root access. Root

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Cisco UCCX CAD/CSD Network Error during Installation

Cisco UCCX CAD/CSD Network Error during Installation While installing Cisco Agent Desktop (CAD)or Cisco Supervisor Desktop (CSD) i encountered an error “Error: 1316: A network error occurred while attempting to read from the file C:\Users\Admin….. \Cisco Agent Desktop.msi. I had actually upgraded my UCCX Server

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Cisco UCCX Email Scripting

Cisco UCCX Email Scripting Today let me talk about email scripting to be done in UCCX  (only basics). It is quite simple and easy to configure. We will need the following applications in order to do Email Scripting. 1.  Cisco Unified Communication Manager 2.  Cisco

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UCCX No Teams available to show in CSD

UCCX No Teams available to show in CSD There are chances that when you login to Cisco Supervisor Desktop (CSD) and try to select team from Drop Down Menu but no team appears in the list. You may have to follow the below checks in