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Category Archives: UCCX

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Modifying License Mac on CUCM/CUC/UCCX/

Modify License MAC on CUCM, CUC or UCCX Do you want to modify the license mac for your Cisco Unified Communications Manager (CUCM), Cisco Unity Connection (CUC) or UCCX? Here is the procedure to modify the license mac. First and the foremost, you need to

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CUCM, Cisco Unity Connection, UCCX Root Access

Get Root Access to your Cisco Unified Communications Manager (CUCM), Cisco Unity Connection (CUC) or UCCX. There are many advantages of having root access to the system but there are some dis-advantages also unless you know what you are doing with your root access. Root

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What is a Refresh Upgrade (RU) Cisco?

What is a Refresh Upgrade (RU)?   Many of us have come across the name Refresh Upgrade or RU but do we know what it is? Well, when we do an upgrade of Cisco Unified Communications Manager, Cisco Unity Connection, Cisco Unified Contact Center Express,

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What is Xpath? Examples of Xpath? Contd.

What is Xpath? Examples of Xpath? Contd. Xpath expressions can be Location Path (set of tree nodes), Boolean (true or false), Numeric (number) or a String (unicode string). Let’s see some very basic examples of Xpath. If the path starts with a single slash /

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What is Xpath? Examples of Xpath?

What is Xpath? Examples of Xpath? Before we know Xpath, lets know what XML is? What is XML? XML abbreviation is Extensible Markup Language is a markup language similar to HTML which is designed to create information formats and share both the format and the data on

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UCCX DB replication is not setup properly, Backup Completed

UCCX DB replication is not setup properly, Backup Completed While taking UCCX Backup, you may receive an error “UCCX DB replication is not setup properly, Backup Completed” which will end up in failing the backup for the component name “CCXCOMPONENT”. When you check the logs

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Repeated characters when typing in Vmware remote console

Hi All, You might have faced the issue of repeating character when typing in Vmware remote console. You will see unintended keystrokes when you type. For example – If your intention is  to type “Administrator” and when you type it becomes “Aaadminiiistttratooor“, this is what called

UCCX Simple Holiday Script

Hello All, When creating a script in UCCX,  we need to ensure that the holiday prompts are played when there are some national holidays in the country/state. For example – Christmas, New Year, Independence day including some festivals celebrated in the country/state. The below script is

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UCCX No Teams available to show in CSD

Hello All, There are chances that when you login to Cisco Supervisor Desktop (CSD) and try to select team from Drop Down Menu but no team appears in the list. You may have to follow the below checks in order to getting the team listed.

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