Category: UCCX

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Cisco UCCX IPPA Phone Agent Login Service

Cisco UCCX IPPA Phone Agent Login Service Cisco Agent Desktop on Windows machine or Cisco IP Phone Agent Service (IPPA) on IP Phone allow agents to take calls whey the call comes into the...

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Choosing VMV7 vs VMV8 OVA Template

What is the difference between VMV7 vs VMV8 OVA Template? Have you ever wondered what is the difference between VMV7 and VMV8 (For example cucm_9.1_vmv7_v1.6.ova and cucm_9.1_vmv8_v1.6.ova? As per my understanding, i found the...

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Cisco UCCX Email Scripting – Emergency Number

Cisco UCCX Email Scripting – Emergency Number Lets continue further with UCCX Email Scripting. This post is related to email scripting where an emergency number is dialed like 911. This is basically to track...

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Cisco UCCX CAD/CSD Network Error during Installation

Cisco UCCX CAD/CSD Network Error during Installation While installing Cisco Agent Desktop (CAD)or Cisco Supervisor Desktop (CSD) i encountered an error “Error: 1316: A network error occurred while attempting to read from the file...

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UCCX Simple Holiday Script

UCCX Simple Holiday Script When creating a script in UCCX,  we need to ensure that the holiday prompts are played when there are some national holidays in the country/state. For example – Christmas, New Year,...

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Basic Definitions Relevant for UCCX for Beginners

Basic Definitions Relevant for UCCX for Beginners Though most of us viewing the posts are professionals having good experience in VoIP technology, however, I am creating the posts with basic stuffs so that beginners ...

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What is Xpath? Examples of Xpath?

What is Xpath? Examples of Xpath? Before we know Xpath, lets know what XML is? What is XML? XML abbreviation is Extensible Markup Language is a markup language similar to HTML which is designed to create...