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UCCX Simple Holiday Script

UCCX Simple Holiday Script

When creating a script in UCCX,  we need to ensure that the holiday prompts are played when there are some national holidays in the country/state. For example – Christmas, New Year, Independence day including some festivals celebrated in the country/state.

The below script is the simplest way to create a holiday script but however the recommended way is to use XML when creating holiday script.

UCCX Holiday Script:

Start > Accept the call > Check today’s date > If today’s date is matching with the holiday dates in a given list then play holiday prompt else route the call to the Queue.

If you don’t have prompts, you can create prompts from the link here : Text To Speech Free

Below is the screenshot of the script.

uccx-simple-holiday-script

To download the script, click here

Hope this helps!

Published by Team UC Collabing

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Electrical Engineer CCNA Collaboration CCNA Voice CCNA R&S. I'm Electrical Engineer and I work like Support Engineer for a Telephony Service Provider Company. Before that I had position like Pre-Sale Engineer about small and medium multivendor telephony solutions. I have 5 years of experience working in Telephony Multivendor Projects. I am also 3 years of experience working in Support and implementation about Cisco Collaboration platforms: UCS server, UCM, Cisco Unity, Presence Server, Jabber, Gateway. Support Community is most useful in finding design, implementation and support tricks and shortcuts that greatly help me in my daily activities. If you need to contact me, please you can writte me.

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