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UCCX – Failed to save script file; Please check logs for further details

UCCX – Failed to save script file; Please check logs for further details

Are you facing an issue “Failed to save script file; Please check logs for further details” while saving a script to the server from script editor? If yes, there is a small workaround which can resolve this issue.

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The above issue occurs when you use the username which is not present in CUCM but the username will be within UCCX. For example – Administrator user id which was created during installation. As a workaround, create or use a username which is present in CUCM and UCCX and this should resolve your issue.

[Optional] To create a user in CUCM and UCCX for script editor, you can follow the below steps.

  • Login to Cisco Unified Communications Manager
  • Create an End User such as scriptadmin or any user id of your choice(user id, password and lastname).
  • Login to Cisco Unified Contact Center Express
  • Go to Tools > User Management > Administrator Capability View >
  • Select the user “scripadmin” or the one you created from Available Users box and move the user to Cisco Unified CCX Administrator* box
  • Click on Update
  • Now Login to Cisco Unified CCX Editor with the username “scriptadmin” or the one you created
  • Now you should be able to save the script to the server from script editor

Hope this helps!

Published by Team UC Collabing

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