Browse By

UCCX – Failed to save script file; Please check logs for further details

UCCX – Failed to save script file; Please check logs for further details

Are you facing an issue “Failed to save script file; Please check logs for further details” while saving a script to the server from script editor? If yes, there is a small workaround which can resolve this issue.

The above issue occurs when you use the username which is not present in CUCM but the username will be within UCCX. For example – Administrator user id which was created during installation. As a workaround, create or use a username which is present in CUCM and UCCX and this should resolve your issue.

[Optional] To create a user in CUCM and UCCX for script editor, you can follow the below steps.

  • Login to Cisco Unified Communications Manager
  • Create an End User such as scriptadmin or any user id of your choice(user id, password and lastname).
  • Login to Cisco Unified Contact Center Express
  • Go to Tools > User Management > Administrator Capability View >
  • Select the user “scripadmin” or the one you created from Available Users box and move the user to Cisco Unified CCX Administrator* box
  • Click on Update
  • Now Login to Cisco Unified CCX Editor with the username “scriptadmin” or the one you created
  • Now you should be able to save the script to the server from script editor

Hope this helps!

Published by Team UC Collabing

Leave a Reply

Your email address will not be published. Required fields are marked *

Subodh Kumar
Claudio Quiroz Cabello

Electrical Engineer CCNA Collaboration CCNA Voice CCNA R&S. I'm Electrical Engineer and I work like Support Engineer for a Telephony Service Provider Company. Before that I had position like Pre-Sale Engineer about small and medium multivendor telephony solutions. I have 5 years of experience working in Telephony Multivendor Projects. I am also 3 years of experience working in Support and implementation about Cisco Collaboration platforms: UCS server, UCM, Cisco Unity, Presence Server, Jabber, Gateway. Support Community is most useful in finding design, implementation and support tricks and shortcuts that greatly help me in my daily activities. If you need to contact me, please you can writte me.

Kanishka Singh

CCNA Routing and Switching
Am a technology enthusiast. I work in network support providing support with implementation, maintaining and precisely troubleshooting the infra.
Realm of collaboration makes me want to learn and face new challenges more and more.