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Category Archives: CUC

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SIP Trunk Integration with CUCM and CUC

SIP Trunk Integration with CUCM and CUC Configure or Integrate SIP Trunk with CUCM (Cisco Unified Communication Manager) and CUC (Cisco Unity Connection).  A traditional way to integrate Unity Connection with CUCM is using SCCP but in this post, we will use SIP for integration.

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Modifying License Mac on CUCM/CUC/UCCX/

Modify License MAC on CUCM, CUC or UCCX Do you want to modify the license mac for your Cisco Unified Communications Manager (CUCM), Cisco Unity Connection (CUC) or UCCX? Here is the procedure to modify the license mac. First and the foremost, you need to

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Cisco CUCM Meet-Me Password – PIN Protected

Cisco CUCM Meet-Me Password – PIN Protected Meet-Me configuration is Cisco Unified Communications Manager (CUCM) does not have PIN/Password authentication and people can dial the number and easily join a meet-me conference without getting authenticated. To make it password/pin protected, you need to have Cisco

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Cisco Unity Connection Audio File Format

Cisco Unity Connection Audio File Format Do you know the file format of Greetings that is uploaded/recorded into Cisco Unity Connection? If no, then this is the right post which will help you to know the File Format and Software which also can convert file

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Asterisk PBX as Voicemail for CUCM

Asterisk PBX as Voicemail for CUCM Configure Asterisk PBX as Voicemail Server for Cisco Unified Communications Manager (CUCM) which will use SIP Trunk Integration between the Asterisk and CUCM.  The callers can deposit voicemail if the extension is busy/unavailable/unregistered. The end users can also listen

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Cisco Unity Connection Audiotext Manager Installation

Cisco Unity Connection Audiotext Manager Installation Have you worked on Cisco Unity Connection Audiotext Manager by ciscounitytools? If no, then this is one among the best tool for managing Unity Connection Audio Files. Generally, we do upload greetings in Unity Connection by accessing the Unity Connection GUI

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Troubleshooting MWI SIP Cisco Unity Connection

Troubleshooting MWI SIP Cisco Unity Connection When a SIP Integration is done between CUCM and Unity Connection, MWI sometimes fails to work. I feel SCCP is more easier to troubleshoot when compared to SIP. SCCP uses MWI Directory Numbers to turn ON  and OFF Message

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Failed to record name Cisco Unity Connection

Failed to record name Cisco Unity Connection While uploading greetings in Cisco Unity Connection call handlers using Media Master Applet, you might encounter the error “Failed to record name”. Even though you might have tried with different versions of java but you still receive the

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License MAC on CUCM, Unity Connection or UCCX

CUCM, CUC and UCCX License Mac Parameters The licenses on Cisco Unified Communications Manager (CUCM) or Cisco Unity Connection (CUC) or Cisco Contact Center Express (UCCX) are based on a string named as “License MAC“, License Mac is not same as Physical MAC address of

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Claudio Quiroz Cabello

Electrical Engineer CCNA Collaboration CCNA Voice CCNA R&S. I'm Electrical Engineer and I work like Support Engineer for a Telephony Service Provider Company. Before that I had position like Pre-Sale Engineer about small and medium multivendor telephony solutions. I have 5 years of experience working in Telephony Multivendor Projects. I am also 3 years of experience working in Support and implementation about Cisco Collaboration platforms: UCS server, UCM, Cisco Unity, Presence Server, Jabber, Gateway. Support Community is most useful in finding design, implementation and support tricks and shortcuts that greatly help me in my daily activities. If you need to contact me, please you can writte me.

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Kanishka Singh

CCNA Routing and Switching
Am a technology enthusiast. I work in network support providing support with implementation, maintaining and precisely troubleshooting the infra.
Realm of collaboration makes me want to learn and face new challenges more and more.

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