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Category Archives: CUC

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Cisco PLM – Security Error on CUCM CUC and CER

Cisco PLM – Security Error on CUCM CUC and CER Recently i was working on Cisco Unified Communications Manager (CUCM), Cisco Unity Connection (CUC), Cisco Emergency Responder (CER) and Prime License Manager (PLM) upgrade where i had to upgrade all the products from 11.0.x to 11.5.x . CUCM,

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CUCM Database Traceback DBReplrtstate py Error

CUCM Database Traceback DBReplrtstate py Error While working on Cisco Unified Communications Manager, you may receive an error “Database Communications Error” when you access CUCM Web Page. Also when you try to run “utils dbreplication runtimestate”, you may receive below shared error : admin:utils dbreplication

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What is a Refresh Upgrade (RU) Cisco?

What is a Refresh Upgrade (RU)?   Many of us have come across the name Refresh Upgrade or RU but do we know what it is? Well, when we do an upgrade of Cisco Unified Communications Manager, Cisco Unity Connection, Cisco Unified Contact Center Express,

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Configure Read-Only Access Cisco Unity Connection

Configure Read-Only Access Cisco Unity Connection When working customers, some customer may ask you to give some of their employees Read-Only access for Cisco Unity Connection.  This access will be very basic access similar to Help Desk users. The privilege given to the user will

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Cisco Unity Connection Audiotext Manager Installation

Cisco Unity Connection Audiotext Manager Installation Have you worked on Cisco Unity Connection Audiotext Manager by ciscounitytools? If no, then this is one among the best tool for managing Unity Connection Audio Files. Generally, we do upload greetings in Unity Connection by accessing the Unity Connection GUI

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Virtual Machine VMware Tools Not Running (Not Installed)

Virtual Machine VMware Tools Not Running (Not Installed) When you are trying to upgrade VMware Tools, you might encounter an issue Vmware Tools Not Running (Not Installed). If you are encountering the above issue, follow the below procedure which will help you to resolve the

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Installing a COP File in CUCM

CUCM COP File Installation Planning to install COP Files in CUCM? COP files like  ciscocm.version3-keys.cop.sgn, ciscocm.refresh_upgrade_v1.5.cop.sgn, ciscocm.vmware-disk-size-reallocation-1.0.cop.sgn or any other COP or Locale? This is quite easy and simple task. How to install COP Files? Download COP files from Cisco Website. If you are doing an upgrade, you

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Repeated characters when typing in Vmware remote console

Repeated characters when typing in Vmware remote console You might have faced the issue of repeating character when typing in Vmware remote console. You will see unintended keystrokes when you type. For example – If your intention is  to type “Administrator” and when you type it

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Claudio Quiroz Cabello

Electrical Engineer CCNA Collaboration CCNA Voice CCNA R&S. I'm Electrical Engineer and I work like Support Engineer for a Telephony Service Provider Company. Before that I had position like Pre-Sale Engineer about small and medium multivendor telephony solutions. I have 5 years of experience working in Telephony Multivendor Projects. I am also 3 years of experience working in Support and implementation about Cisco Collaboration platforms: UCS server, UCM, Cisco Unity, Presence Server, Jabber, Gateway. Support Community is most useful in finding design, implementation and support tricks and shortcuts that greatly help me in my daily activities. If you need to contact me, please you can writte me.

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Kanishka Singh

CCNA Routing and Switching
Am a technology enthusiast. Having 1. 9+ years of experience in the domain. I work in network support providing support with implementation, maintaining and precisely troubleshooting the infra.
Realm of collaboration makes me want to learn and face new challenges more and more.

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