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Category Archives: CUC

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Cisco Unity Connection Audio File Format

Cisco Unity Connection Audio File Format Do you know the file format of Greetings that is uploaded/recorded into Cisco Unity Connection? If no, then this is the right post which will help you to know the File Format and Software which also can convert file

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Asterisk PBX as Voicemail for CUCM

Asterisk PBX as Voicemail for CUCM Configure Asterisk PBX as Voicemail Server for Cisco Unified Communications Manager (CUCM) which will use SIP Trunk Integration between the Asterisk and CUCM.  The callers can deposit voicemail if the extension is busy/unavailable/unregistered. The end users can also listen

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Cisco Unity Connection Audiotext Manager Installation

Cisco Unity Connection Audiotext Manager Installation Have you worked on Cisco Unity Connection Audiotext Manager by ciscounitytools? If no, then this is one among the best tool for managing Unity Connection Audio Files. Generally, we do upload greetings in Unity Connection by accessing the Unity Connection GUI

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Troubleshooting MWI SIP Cisco Unity Connection

Troubleshooting MWI SIP Cisco Unity Connection When a SIP Integration is done between CUCM and Unity Connection, MWI sometimes fails to work. I feel SCCP is more easier to troubleshoot when compared to SIP. SCCP uses MWI Directory Numbers to turn ON  and OFF Message

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Failed to record name Cisco Unity Connection

Failed to record name Cisco Unity Connection While uploading greetings in Cisco Unity Connection call handlers using Media Master Applet, you might encounter the error “Failed to record name”. Even though you might have tried with different versions of java but you still receive the

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License MAC on CUCM, Unity Connection or UCCX

CUCM, CUC and UCCX License Mac Parameters The licenses on Cisco Unified Communications Manager (CUCM) or Cisco Unity Connection (CUC) or Cisco Contact Center Express (UCCX) are based on a string named as “License MAC“, License Mac is not same as Physical MAC address of

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Multi-Language Call Routing Unity Connection

Hello Everyone, Today, we are going to extend the call flow with a different requirement. Last Time the requirement was as follow. “We have CUCM v10.0 integrated with Cisco Unity. The requirement is – In case the customer knows the extension and dials in the

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CUCM, Cisco Unity Connection, UCCX Root Access

Get Root Access to your Cisco Unified Communications Manager (CUCM), Cisco Unity Connection (CUC) or UCCX. There are many advantages of having root access to the system but there are some dis-advantages also unless you know what you are doing with your root access. Root

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Secure Connection Failed CUCM/CUC/UCCX

Secure Connection Failed CUCM/CUC/UCCX If you are using Firefox you may encounter an error “Secure Connection Failed”, An error occurred during a connection to X.X.X.X:8443. SSL received a weak ephemeral Diffie-Hellman key in Server Key Exchange handshake message. (Error code: ssl_error_weak_server_ephemeral_dh_key) when you try accessing

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Claudio Quiroz Cabello

Electrical Engineer CCNA Collaboration CCNA Voice CCNA R&S. I'm Electrical Engineer and I work like Support Engineer for a Telephony Service Provider Company. Before that I had position like Pre-Sale Engineer about small and medium multivendor telephony solutions. I have 5 years of experience working in Telephony Multivendor Projects. I am also 3 years of experience working in Support and implementation about Cisco Collaboration platforms: UCS server, UCM, Cisco Unity, Presence Server, Jabber, Gateway. Support Community is most useful in finding design, implementation and support tricks and shortcuts that greatly help me in my daily activities. If you need to contact me, please you can writte me.

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Kanishka Singh

CCNA Routing and Switching
Am a technology enthusiast. I work in network support providing support with implementation, maintaining and precisely troubleshooting the infra.
Realm of collaboration makes me want to learn and face new challenges more and more.