Decrypt CUCM UCCX CUC Cluster Security Password or Web Admin Password

How to decrypt CUCM/CUC/UCCX Security Password, Admin Password, App User Password, SFTP password in less than 5 mins.

There are some cases observed where you don’t have the cluster security credentials information documented properly when you installed Cisco Unified Communications Manager (CUCM) or Cisco Unity Connection (CUC) or Cisco Unified Contact Center Express (UCCX). This is mostly used when you are trying to add a node in your UC environment to expand the UC Cluster.

With the given tool, you don’t even need to restart your cluster and you could get the CUCM or CUC or UCCX Security Credentials and Web Admin Password with ease.

How to get the CUCM/CUC/UCCX security password or Web Admin Password?

  • Login to CUCM/CUC/UCCX CLI.
  • Run the command “utils create report platform“. This will create a TAR file in the platform/log/ directory. This needs to be downloaded using SFTP software like FreeFTPD.

  • Once the file is downloaded, you need to use some tools like 7zip to extract the XML file i.e., platformConfig.xml.

  • Download UCOS Password Decryptor from the link here.
  • Launch the UCOS Password Decryptor tool which you downloaded from the above link.

  • Platform Config File > Click on Select File and choose the platformConfig.xml file you downloaded from CUCM/CUC/UCCX.

Now you can see that it gives you Cluster Security Password, SFTP Password, App Username and Password, Local Admin Password.


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4 Responses

  1. Luis says:

    This does not work for some versions. Cisco restricted access to platformConfig.xml.
    Bug CSCvh62145.

  2. Paul Austin says:

    Any reason why I only get the processnode.xml file within the download file? UCM V12.X is the version.

  3. Denis says:

    Thanks a lot, very useful article

  4. peter says:

    it doest work anymoire with CUCM version 14

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