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Cisco PLM – Security Error on CUCM CUC and CER

Cisco PLM – Security Error on CUCM CUC and CER
Recently i was working on Cisco Unified Communications Manager (CUCM), Cisco Unity Connection (CUC), Cisco Emergency Responder (CER) and Prime License Manager (PLM) upgrade where i had to upgrade all the products from 11.0.x to 11.5.x .
CUCM, CUC, CER and PLM upgrade was successful and no issues encountered in the upgrade. When i logged into PLM to see the licensing status of the products added into PLM, i saw security error against those products. I tried to synchronize the license again but no luck. I restarted PLM as well but no luck again.
I had to open a Cisco TAC case to get the issue resolved.  TAC joined the call and luckily the Cisco TAC has seen this issue for couple of other customers. He mentioned that we have to re-host the license as the workaround is to reset the identify of license management to resolve this issue. We agreed to his words and asked him to proceed. He immediately took console of PLM and reset the identity of license management. We did re-hosted the license again and the issue disappeared.

Conclusion: Open a TAC case and let the TAC resolve the issue and get the licenses re-hosted for your PLM.

Hope this helps!

Published by Team UC Collabing

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Electrical Engineer CCNA Collaboration CCNA Voice CCNA R&S. I'm Electrical Engineer and I work like Support Engineer for a Telephony Service Provider Company. Before that I had position like Pre-Sale Engineer about small and medium multivendor telephony solutions. I have 5 years of experience working in Telephony Multivendor Projects. I am also 3 years of experience working in Support and implementation about Cisco Collaboration platforms: UCS server, UCM, Cisco Unity, Presence Server, Jabber, Gateway. Support Community is most useful in finding design, implementation and support tricks and shortcuts that greatly help me in my daily activities. If you need to contact me, please you can writte me.


CCNA Routing and Switching
Am a technology enthusiast. I work in network support providing support with implementation, maintaining and precisely troubleshooting the infra.
Realm of collaboration makes me want to learn and face new challenges more and more.