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Cisco UCCX Email Scripting – Emergency Number

Cisco UCCX Email Scripting – Emergency Number

Lets continue further with UCCX Email Scripting. This post is related to email scripting where an emergency number is dialed like 911. This is basically to track the person and aware the owners (Like Administrator, Security Office, Managers etc) that someone has dialed the emergency number. The outcome will be as follow.
1. Calling Party Number: X1234
2. Called Party Number: 911
3. Email Triggered to owners.
4. Emergency Number is dialed.
5. Call Connected between the Caller and the Called Party.
The step will be as follows:-
1. Make sure that your CUCM, UCCX and Mail server is running up and fine, If not, kindly check the previous post where we have configured UCCX and Mail Server.
2. Create an application as “Emergency” and add a trigger as “911”
3. Create a script as shown below.
4. Point the Emergency Application to the Emergency Email Script created.
5. Go to CUCM and create a route pattern with 9.911 and select appropriate PSTN gateway and Discard Pre-Dot.
You are ready with the Emergency Setup.
Note:- I have not tested this with any real time emergency number. I have tested this with 6 Digits internal Lab Number. This is for educational purpose only, please ensure that you do not play around with emergency numbers. I will not be held responsible for any calls made to emergency number during your lab testing.

Published by Team UC Collabing

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Subodh Kumar
Claudio Quiroz Cabello

Electrical Engineer CCNA Collaboration CCNA Voice CCNA R&S. I'm Electrical Engineer and I work like Support Engineer for a Telephony Service Provider Company. Before that I had position like Pre-Sale Engineer about small and medium multivendor telephony solutions. I have 5 years of experience working in Telephony Multivendor Projects. I am also 3 years of experience working in Support and implementation about Cisco Collaboration platforms: UCS server, UCM, Cisco Unity, Presence Server, Jabber, Gateway. Support Community is most useful in finding design, implementation and support tricks and shortcuts that greatly help me in my daily activities. If you need to contact me, please you can writte me.

Kanishka Singh

CCNA Routing and Switching
Am a technology enthusiast. I work in network support providing support with implementation, maintaining and precisely troubleshooting the infra.
Realm of collaboration makes me want to learn and face new challenges more and more.