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The version obtained from the name does not match the active or inactive version of publisher

Error while upgrading CUCM, CUC or UCCX

While upgrading CUCM, CUC or UCCX, you might encounter an error “The version obtained from the name does not match the active or inactive version of the publisher“.

uccollabing.com
Solution:

Please ensure that you have the Target Version (The Version from X to Y you are upgrading) ISO file Installed in Publisher first (Inactive Partition) before you try to upload it in Subscriber. Once the Installation is completed on Publisher, then try uploading it in Subscribers. You may switch version later once all the Servers i.e., Publisher and Subscribers are installed with the Target Version.

Published by Team UC Collabing

2 thoughts on “The version obtained from the name does not match the active or inactive version of publisher”

  1. Claudio says:

    That issue is showed when you have the wrong ISO file (version) installed on the server. If you download the right ISO file, you won´t have any problem.

  2. Administrator
    Administrator says:

    @Claudio – You will receive this error when you are upgrading your unified communications. The procedure is first upload the ISO file and install it in Publisher and then move with subscribers. If you follow the procedure vice-versa, it will prompt you such error.

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