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The version obtained from the name does not match the active or inactive version of publisher

Error while upgrading CUCM, CUC or UCCX

While upgrading CUCM, CUC or UCCX, you might encounter an error “The version obtained from the name does not match the active or inactive version of the publisher“.

Please ensure that you have the Target Version (The Version from X to Y you are upgrading) ISO file Installed in Publisher first (Inactive Partition) before you try to upload it in Subscriber. Once the Installation is completed on Publisher, then try uploading it in Subscribers. You may switch version later once all the Servers i.e., Publisher and Subscribers are installed with the Target Version.

Published by Team UC Collabing

2 thoughts on “The version obtained from the name does not match the active or inactive version of publisher”

  1. Claudio says:

    That issue is showed when you have the wrong ISO file (version) installed on the server. If you download the right ISO file, you won´t have any problem.

  2. Administrator
    Administrator says:

    @Claudio – You will receive this error when you are upgrading your unified communications. The procedure is first upload the ISO file and install it in Publisher and then move with subscribers. If you follow the procedure vice-versa, it will prompt you such error.

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Subodh Kumar
Claudio Quiroz Cabello

Electrical Engineer CCNA Collaboration CCNA Voice CCNA R&S. I'm Electrical Engineer and I work like Support Engineer for a Telephony Service Provider Company. Before that I had position like Pre-Sale Engineer about small and medium multivendor telephony solutions. I have 5 years of experience working in Telephony Multivendor Projects. I am also 3 years of experience working in Support and implementation about Cisco Collaboration platforms: UCS server, UCM, Cisco Unity, Presence Server, Jabber, Gateway. Support Community is most useful in finding design, implementation and support tricks and shortcuts that greatly help me in my daily activities. If you need to contact me, please you can writte me.

Kanishka Singh

CCNA Routing and Switching
Am a technology enthusiast. I work in network support providing support with implementation, maintaining and precisely troubleshooting the infra.
Realm of collaboration makes me want to learn and face new challenges more and more.