Category: Uncategorized

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Genesys PureConnect

Originally posted on May 6, 2022 @ 12:16 pmHi All What is Genesys Pure ConnectGenesys PureConnect is a hybrid call center solution that provides users with various tools and functionalities, which help them to...

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Cisco Unified Communications

Hello Everyone, This is my first post and i hope i will continue this further and will try to put my best efforts to make it never ending and interesting post. I will try...

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Session Initiation Protocol

Ritesh MishraI have experience of 6+ Years in Cisco VoIP. I have worked on most of the Cisco Voice products: CUCM, CUC, IM&P, Cisco VGs, CUBE, CME, CUE. I have also experience working on...

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UCCX Simple Time of Day Call Routing

UCCX Simple Time of Day Call Routing Time of day call routing is very much required either you use a contact center environment or non contact center environment. If you are not using CC...

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2015 in review

The WordPress.com stats helper monkeys prepared a 2015 annual report for this blog. Here’s an excerpt: The concert hall at the Sydney Opera House holds 2,700 people. This blog was viewed about 29,000 times...