UCCX Simple Time of Day Call Routing
UCCX Simple Time of Day Call Routing Time of day call routing is very much required either you use a contact center environment or non contact center environment. If you are not using CC...
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Using Cisco TFTP Server as File Server for Jabber Automatic Update
Sometimes Due to Network Restrictions or some external factors, Users are unable to automatically update their Jabber Clients by themselves. Below is the Step by Step Guide to Use Cisco TFTP Server as your...
How to obtain Installation Details from CUCM Certificate Information from Publisher?
How to obtain Installation Details from CUCM Certificate Information from Publisher? Today, lets talk about how to gather the installation details from CUCM Certificate Information like Organization, Unit, Location, State and Country. Let’s assume...
2015 in review
The WordPress.com stats helper monkeys prepared a 2015 annual report for this blog. Here’s an excerpt: The concert hall at the Sydney Opera House holds 2,700 people. This blog was viewed about 29,000 times...
The version obtained from the name does not match the active or inactive version of publisher
Error while upgrading CUCM, CUC or UCCX While upgrading CUCM, CUC or UCCX, you might encounter an error “The version obtained from the name does not match the active or inactive version of the...
Configuring Cisco Conference Bridge/Resources (SCCP)
Configuring Cisco Conference Bridge/Resources (SCCP) Today, lets configure Conference Bridge in Cisco Unified Communication Manager and Cisco Voice Gateway. Let’s start with the Voice Gateway Login to the Voice Gateway Enter the Configuration voice-card...
Cisco Unified Communications
Hello Everyone, This is my first post and i hope i will continue this further and will try to put my best efforts to make it never ending and interesting post. I will try...
What is LLDP? Some LLDP basic and useful commands
What is LLDP? Some LLDP basic and useful commands What is LLDP? Link Layer Discovery Protocol (LLDP) is a standard network discovery protocol similarly to Cisco Discovery Protocol (CDP) or Nortel Discovery Protocol. It...
Multi-Language Call Routing Unity Connection
Hello Everyone, Today, we are going to extend the call flow with a different requirement. Last Time the requirement was as follow. “We have CUCM v10.0 integrated with Cisco Unity. The requirement is –...
Genesys PureConnect
Hi All What is Genesys Pure ConnectGenesys PureConnect is a hybrid call center solution that provides users with various tools and functionalities, which help them to manage their business operations and communications from a...
