Category: Uncategorized

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UCCX Simple Time of Day Call Routing

UCCX Simple Time of Day Call Routing Time of day call routing is very much required either you use a contact center environment or non contact center environment. If you are not using CC...

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2015 in review

The WordPress.com stats helper monkeys prepared a 2015 annual report for this blog. Here’s an excerpt: The concert hall at the Sydney Opera House holds 2,700 people. This blog was viewed about 29,000 times...

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Configuring Cisco Conference Bridge/Resources (SCCP)

Configuring Cisco Conference Bridge/Resources (SCCP) Today, lets configure Conference Bridge in Cisco Unified Communication Manager and Cisco Voice Gateway. Let’s start with the Voice Gateway Login to the Voice Gateway Enter the Configuration voice-card...

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Cisco Unified Communications

Hello Everyone, This is my first post and i hope i will continue this further and will try to put my best efforts to make it never ending and interesting post. I will try...

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Genesys PureConnect

Hi All What is Genesys Pure ConnectGenesys PureConnect is a hybrid call center solution that provides users with various tools and functionalities, which help them to manage their business operations and communications from a...