Hello Everyone, Today, we are going to extend the call flow with a different requirement. Last Time the requirement was as follow. “We have CUCM v10.0 integrated with Cisco Unity. The requirement is – In case the customer knows the extension and dials in the
Hi All What is Genesys Pure ConnectGenesys PureConnect is a hybrid call center solution that provides users with various tools and functionalities, which help them to manage their business operations and communications from a single integrated platform.The solution can be either be deployed on-premise or
Configuring Cisco Conference Bridge/Resources (SCCP) Today, lets configure Conference Bridge in Cisco Unified Communication Manager and Cisco Voice Gateway. Let’s start with the Voice Gateway Login to the Voice Gateway Enter the Configuration voice-card 0 dspfarm dsp services dspfarm sccp local FastEthernet0/0 sccp ccm X.X.X.X
The WordPress.com stats helper monkeys prepared a 2015 annual report for this blog. Here’s an excerpt: The concert hall at the Sydney Opera House holds 2,700 people. This blog was viewed about 29,000 times in 2015. If it were a concert at Sydney Opera House,
UCCX Simple Time of Day Call Routing Time of day call routing is very much required either you use a contact center environment or non contact center environment. If you are not using CC environment, you can do Time of Day cal routing using Cisco
What is LLDP? Some LLDP basic and useful commands What is LLDP? Link Layer Discovery Protocol (LLDP) is a standard network discovery protocol similarly to Cisco Discovery Protocol (CDP) or Nortel Discovery Protocol. It helps network administrator to identify network devices. It allows devices to
Control Remotely Cisco IP Phones It’s been a long time since my last post. Hope you guys are doing well and liked my previous posts. If you have any feedback, please feel free to share it with me at administrator@uccollabing.com Today we will talk about
Sometimes Due to Network Restrictions or some external factors, Users are unable to automatically update their Jabber Clients by themselves. Below is the Step by Step Guide to Use Cisco TFTP Server as your File Server, so that the user could contact Cisco CUCM TFTP
Error while upgrading CUCM, CUC or UCCX While upgrading CUCM, CUC or UCCX, you might encounter an error “The version obtained from the name does not match the active or inactive version of the publisher“. Solution: Please ensure that you have the Target Version (The
How to obtain Installation Details from CUCM Certificate Information from Publisher? Today, lets talk about how to gather the installation details from CUCM Certificate Information like Organization, Unit, Location, State and Country. Let’s assume that you have already installed a Publisher a year ago and