Genesys PureConnect

Originally posted on May 6, 2022 @ 12:16 pm

Hi All

What is Genesys Pure Connect
Genesys PureConnect is a hybrid call center solution that provides users with various tools and functionalities,
which help them to manage their business operations and communications from a single integrated platform.
The solution can be either be deployed on-premise or hosted in the cloud

What is Genesys cloud?
Genesys Cloud is a suite of cloud services for enterprise-grade communications, collaboration, and contact center management. … Genesys Cloud Communicate adds telephony features to Collaborate, making it a unified communications solution. Features include phone, voicemail, conferencing, and transfers.

What is Genesys Pure Engage ?

PureEngage is a customer engagement suite designed for global businesses, available both on-premises and in the cloud.
PureEngage enables contact centers to provide great customer experience through every channel: voice, chat, social, email, video, web and more.

And in the coming days we will see about few components which involve in Genesys Pure connect call flow. >> you will find all documents about Pure Connect and other Genesys Products in this official link

You may also like...

Leave a Reply

Your email address will not be published. Required fields are marked *