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Genesys PureConnect

Hi All


What is Genesys Pure Connect
Genesys PureConnect is a hybrid call center solution that provides users with various tools and functionalities,
which help them to manage their business operations and communications from a single integrated platform.
The solution can be either be deployed on-premise or hosted in the cloud


What is Genesys cloud?
Genesys Cloud is a suite of cloud services for enterprise-grade communications, collaboration, and contact center management. … Genesys Cloud Communicate adds telephony features to Collaborate, making it a unified communications solution. Features include phone, voicemail, conferencing, and transfers.

https://help.mypurecloud.com/articles/genesys-cloud/

What is Genesys Pure Engage ?

PureEngage is a customer engagement suite designed for global businesses, available both on-premises and in the cloud.
PureEngage enables contact centers to provide great customer experience through every channel: voice, chat, social, email, video, web and more.


And in the coming days we will see about few components which involve in Genesys Pure connect call flow.
https://help.genesys.com/resource-center-cic.html >> you will find all documents about Pure Connect and other Genesys Products in this official link

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