CUCM, Cisco Unity Connection, UCCX Root Access

Get Root Access to your Cisco Unified Communications Manager (CUCM), Cisco Unity Connection (CUC) or UCCX.

There are many advantages of having root access to the system but there are some dis-advantages also unless you know what you are doing with your root access. Root access can help you to gain access to the system files where you can fix issue if you know what files you need to modify.

For example : If you are facing an issue with dbreplication and you have tried resetting up the replication by issuing the commands but the replication did not come up. You realized that you may have to take a look and into the hosts/sqlhosts/rhosts files but to do that, you will need root access for which you need to involve Cisco TAC which could be very time consuming.

In similar situations, root access is beneficial but however Cisco does not give root access to users/administrators as they can manipulate the system files and it would be difficult for Cisco TAC team to troubleshoot issues when they are involved.

Note: UC Collabing does not recommend to try and apply it on your production server and will not be held for any damages that could occur to your system. In case you perform this on your production servers, you may void Cisco contract. Rooting the Appliance may be illegal and we are not directly/indirectly responsible for this. This is only for lab and learning purpose!

Pre-requisites for Rooting UC Application:

To start with the rooting process, you need to have the following file downloaded into your system.

  1. Cent OS – Download CentOS from the link ( Minimal ISO will also work.
  2. CUCM or CUC or UCCX installed already.
  3. Access to your ESXi / VMware workstation.

Loading CentOS ISO Image on Vmware:

Let’s get started – In our example, we are using VMWare Workstation.

  1. Make sure that your Virtual Machine is powered off
  2. Right Click on your Virtual Machine and Click on Settings
  3. Click on CD/DVD(IDE)
  4. Radio Check Use ISO image file and click on
  5. Select the CentOS ISO file which you have downloaded
  6. Click on Open and Click on OK

    Changing the BIOS Boot Order:

  7. Right Click the Virtual Machine and Navigate to Power > Click on Power on to BIOS
  8. You will be redirected to BIOS Setup Utility
  9. Navigate to Boot Menu and Change the order as follows: To change the order you need to use + or keys on your keyboardRemovable Devices
    CD-ROM Drive
    Hard Drive
    Network Boot from Intel E1000uccollabing.comOnce the order is change, press ESC button and hit Exit Saving Changes


    Booting your Vmware using CentOS:

    Your system will not boot using the CentOS ISO

  10. You will be prompted with CentOS Boot Screen
    Select Rescue Installed System and hit Enter
  11. Choose a
  12. Choose keyboard
  13. Setup Networking – Choose
  14. Rescue Mode – Continue – Click on Continue and hit
  15. Click on
  16. Your system is mounted under /mnt/sysimage directory. Click on
  17. Select Shell   Start Shell and hit
  18. Enter commands as follows:chroot /mnt/sysimage/

    (The chroot command changes its current and root directories to the provided directory and then run command)

    rm /etc/securetty

    (The rm (i.e., remove) command is used to delete files and directories.)

    passwd root
    New Password:         (Enter your New UNIX Password)
    Retype new password:        (Re-Enter your UNIX Password)(The passwd command is used to change the password of a user account)


  19. Enter the following command in order to assign a shell to the root user::

    vim /etc/passwd

    (Vim is an editor to create or edit a text file)a

    (Press “a” key in your keyboard to append text)

    (Press ESC button once replace is done):wq

    (Press :wq keys to quit vim, writing out modified file to file named in original invocation)

    Original File:
    Modified File

  20. Enter the following command in order to allow root login via SSH:vim /etc/ssh/sshd_config

    (Use VIM editor to edit the sshd_config file)PermitRootLogin yes

    (Press “a” key to append and enter the line anywhere in the file)ESC

    (Press ESC and type :wq! in order to write the protected file and quit)

    Original File
    Modified File

  21. Enter the following command in order to set the Selinux from enforcing to permissive:

vim /etc/selinux/config

(Use VIM editor to edit the config file)



(Replace “enforcing” with “permissive”)



(Press ESC and :wq to write and quit)

Original File
Modified File


That’s all, reboot the Virtual Machine.
Once the UC application is up, you should be able to login using the root account and the password you have set.

Hope this helps!

You may also like...

1 Response

  1. August 4, 2020

    […] Most of you might know that we can root Cisco Unified Communications Manager (CUCM), Cisco Unity Connection (CUC) or Cisco Unified Contact Center Express (UCCX) using CentOS or Linux OS. That is a long process  where you need to shutdown the platform, boot the platform with CentOS or Linux and then root it using some commands and then turn on the platform. This  is time consuming and it takes around 15-30 minutes. In case you have not gone through this process, here is the article. […]

Leave a Reply

Your email address will not be published. Required fields are marked *