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Last Redirecting Number Voicemail Unity Connection

Last Redirecting Number Voicemail Unity Connection

Recently i was asked a question on redirecting a voicemail. Here is the scenario and the solution.

Scenario
There are three users configured in Cisco Unified Communications Manager and Unity Connection. User A, User B and User C.
User A has forwarded calls to User B. So, when User C dials User A, the call will be routed to User B. If User B does not pick the call, the call will go to User B’s Voicemail box.

Redirect Scenario
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In normal scenario, when you make a call from User C to User A, and User B does not pick up the call, the call will be routed to User A’s Voicemail.

Normal Scenario
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Solution

To achieve this scenario where Unity Connection uses the last redirecting number for routing incoming calls, you need to go to Unity Connection and change the following parameter.

  • Login to Unity Connection.
  • Advanced > Conversations >Check Mark “Use Last (Rather than First) Redirecting Number for Routing Incoming Call

That’s all!! Solution achieved.

Published by Team UC Collabing

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