Convert Cisco CDR EPOCH Date and Time

Hello Everyone, In part 1, we have seen the configuration and creation of the CDR Report. Now lets go more deeper and further. In Part 1, did you realize that the CDR Report which was shown, the time was in Unix EPOCH time format. Now to convert it in readable format, you need to do […]

Convert Cisco CDR EPOCH Date and Time was last modified: January 29th, 2016 by Administrator
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Configuring Cisco Call Detail Record (CDR)

Hello Everyone, CDR Reporting? What is a CDR Report? CDR (Call Detail Record) – According to the definition given webopedia, in IP Telephony, a call detail record is a data record that contains information related to a telephone call, such as the origination and destination addresses of the call, the time the call started and […]

Configuring Cisco Call Detail Record (CDR) was last modified: January 29th, 2016 by Administrator
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Configure Call Handler Cisco Unity Connection

Hello Everyone, Call Handlers in Cisco Unity Connection is a feature which provides services like IVR where the calls are handled and routed in an efficient manner. Basically Call Handler serves many purposes like answer the call, greet the caller, provide them information with options, routes the call, take messages and much more. Example: – […]

Configure Call Handler Cisco Unity Connection was last modified: March 19th, 2018 by Administrator
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UCCXGreetingAdministrator

Native Prompt Recording (Greetings Administrator) with UCCX

Hello Everyone, We have been using Cisco Unity Connection for recording/changing of a Greeting via phone remotely (Greeting Administrator), the same way we can use Cisco UCCX for recording such prompts/greetings.  The script is quite simple and easy to configure. Start ==> Accept ==> Recording ==> Authentication ==> Upload ==> Terminate ================================ CREATE VARIABLES FIRST […]

Native Prompt Recording (Greetings Administrator) with UCCX was last modified: December 18th, 2016 by Administrator
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Cisco UCCX Email – Emergency Number – via Email & SMS

Hello Everyone!! One day i was sitting idle and was thinking of this vast technology and was wondering how communication happens and make life easier and happier. Now a days most of the things are integrated with each other like CUCM-UCCX-CUC with Voicemail, IVR, Dialer, Email blah blah. Then i had another thought in my […]

Cisco UCCX Email – Emergency Number – via Email & SMS was last modified: January 22nd, 2016 by Administrator
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Cisco UCCX Email Scripting – Emergency Number

Hello Everyone, Lets continue further with UCCX Email Scripting. This post is related to email scripting where an emergency number is dialed like 911. This is basically to track the person and aware the owners (Like Administrator, Security Office, Managers etc) that someone has dialed the emergency number. The outcome will be as follow. 1. […]

Cisco UCCX Email Scripting – Emergency Number was last modified: January 22nd, 2016 by Administrator
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Cisco UCCX Email Scripting

Hello Everyone, Today let me talk about email scripting to be done in UCCX  (only basics). It is quite simple and easy to configure. We will need the following applications in order to do Email Scripting. 1.  Cisco Unified Communication Manager 2.  Cisco Unified Contact Center Express 3. Mail Server Step 1: – Either setup […]

Cisco UCCX Email Scripting was last modified: January 22nd, 2016 by Administrator
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