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Configure Read-Only Access Cisco Unity Connection

Configure Read-Only Access Cisco Unity Connection

When working customers, some customer may ask you to give some of their employees Read-Only access for Cisco Unity Connection.  This access will be very basic access similar to Help Desk users.
The privilege given to the user will have ability to view Unity Connection configuration but will not have privilege to modify the configuration except resetting Voicemail PIN or Unlocking the User Accounts.
This role fits perfectly for the organisation who just want to give access to view configuration and basic authority to change password or unlock accounts.
To proceed with the configuration, follow the below steps:

Configuration in Cisco Unity Connection:

  • Login to Cisco Unity Connection
  • Create a User without Mailbox
  • Reset Password (Web) for the user
  • Go to Edit > Roles
  • Remove System Administrator role from Assigned role
  • Add Help Desk Administrator role to Assigned Roles
  • Click on Save
That’s all! Now logout from Unity Connection and Login back with the read only user created in the above step and you should be able to see that the user does not have enough privileges except viewing the configuration.
Hope this helps!

Published by Team UC Collabing

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Claudio Quiroz Cabello

Electrical Engineer CCNA Collaboration CCNA Voice CCNA R&S. I'm Electrical Engineer and I work like Support Engineer for a Telephony Service Provider Company. Before that I had position like Pre-Sale Engineer about small and medium multivendor telephony solutions. I have 5 years of experience working in Telephony Multivendor Projects. I am also 3 years of experience working in Support and implementation about Cisco Collaboration platforms: UCS server, UCM, Cisco Unity, Presence Server, Jabber, Gateway. Support Community is most useful in finding design, implementation and support tricks and shortcuts that greatly help me in my daily activities. If you need to contact me, please you can writte me.

Kanishka Singh

CCNA Routing and Switching
Am a technology enthusiast. I work in network support providing support with implementation, maintaining and precisely troubleshooting the infra.
Realm of collaboration makes me want to learn and face new challenges more and more.