Configuring Cisco Call Detail Record (CDR)

Hello Everyone, CDR Reporting? What is a CDR Report? CDR (Call Detail Record) – According to the definition given webopedia, in IP Telephony, a call detail record is a data record that contains information related to a telephone call, such as the origination and destination

Configuring Cisco Call Detail Record (CDR) was last modified: January 29th, 2016 by Administrator

Configure Call Handler Cisco Unity Connection

Hello Everyone, Call Handlers in Cisco Unity Connection is a feature which provides services like IVR where the calls are handled and routed in an efficient manner. Basically Call Handler serves many purposes like answer the call, greet the caller, provide them information with options,

Configure Call Handler Cisco Unity Connection was last modified: July 6th, 2017 by Administrator
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Native Prompt Recording (Greetings Administrator) with UCCX

Hello Everyone, We have been using Cisco Unity Connection for recording/changing of a Greeting via phone remotely (Greeting Administrator), the same way we can use Cisco UCCX for recording such prompts/greetings.  The script is quite simple and easy to configure. Start ==> Accept ==> Recording

Native Prompt Recording (Greetings Administrator) with UCCX was last modified: December 18th, 2016 by Administrator

Cisco UCCX Email – Emergency Number – via Email & SMS

Hello Everyone!! One day i was sitting idle and was thinking of this vast technology and was wondering how communication happens and make life easier and happier. Now a days most of the things are integrated with each other like CUCM-UCCX-CUC with Voicemail, IVR, Dialer,

Cisco UCCX Email – Emergency Number – via Email & SMS was last modified: January 22nd, 2016 by Administrator

Cisco UCCX Email Scripting – Emergency Number

Hello Everyone, Lets continue further with UCCX Email Scripting. This post is related to email scripting where an emergency number is dialed like 911. This is basically to track the person and aware the owners (Like Administrator, Security Office, Managers etc) that someone has dialed

Cisco UCCX Email Scripting – Emergency Number was last modified: January 22nd, 2016 by Administrator

Cisco UCCX Email Scripting

Hello Everyone, Today let me talk about email scripting to be done in UCCX  (only basics). It is quite simple and easy to configure. We will need the following applications in order to do Email Scripting. 1.  Cisco Unified Communication Manager 2.  Cisco Unified Contact

Cisco UCCX Email Scripting was last modified: January 22nd, 2016 by Administrator
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Cisco Unified Communications

Hello Everyone, This is my first post and i hope i will continue this further and will try to put my best efforts to make it never ending and interesting post. I will try to gather stuffs from the real scenarios where i faced many

Cisco Unified Communications was last modified: October 6th, 2013 by Administrator
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