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Step by Step Cisco IM & Presence Configuration

Step by Step IM & Presence Configuration

Are you looking to configure IM & Presence step by step? Do not worry, here are the steps that would help you to configure IMP from scratch. Assuming that you have already installed IM & Presence.

Activating IM & Presence Services

  • Login to IM & Presence Serviceability
  • Go to Tools > Service Activation
  • Under Server > Select your IM & Presence server from drop down menu
  • Check Mark > Check all services
  • Click on Save

Presence Gateway Configuration –  (This will publish phone presence info like on hook or off hook)

  • Login to IM & Presence Administration Page
  • Go to Presence > Gateway > Click on Add New
  • Presence Gateway Type > Select CUCM from drop down
  • Description > Enter a small description
  • Presence Gateway > Enter the IP Address of CUCM
Configure Cisco CCM CIP Profile

  • Go to Application > Legacy Client > CCMCIP Profiles > Click on Add New
  • Name > Enter a Name
  • Description > Enter a Description
  • Primary CCMCIP Host > Enter Primary CUCM IP Address
  • Check Mark > Make this the default CCMCIP Profile for the system.
  • Click on Save

Configure Legacy Clients Settings

Go to Application > Legacy Clients > Settins

  • Primary TFTP Server > Enter your primary TFTP Server
  • Backup TFTP Server > Enter your backup TFTP Server
  • Click on Save

Click on Next Page to see the final part of IM & Presence configuration

Published by Team UC Collabing

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Electrical Engineer CCNA Collaboration CCNA Voice CCNA R&S. I'm Electrical Engineer and I work like Support Engineer for a Telephony Service Provider Company. Before that I had position like Pre-Sale Engineer about small and medium multivendor telephony solutions. I have 5 years of experience working in Telephony Multivendor Projects. I am also 3 years of experience working in Support and implementation about Cisco Collaboration platforms: UCS server, UCM, Cisco Unity, Presence Server, Jabber, Gateway. Support Community is most useful in finding design, implementation and support tricks and shortcuts that greatly help me in my daily activities. If you need to contact me, please you can writte me.


CCNA Routing and Switching
Am a technology enthusiast. I work in network support providing support with implementation, maintaining and precisely troubleshooting the infra.
Realm of collaboration makes me want to learn and face new challenges more and more.