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CUCM BAT Import Error 19145 An Alternate Number can only…

CUCM BAT Import Error : 19145 An Alternate Number can only be associated to directory number of line template

Are you trying to import Phone.csv file using Bulk Administration Tool (BAT) in Cisco Unified Communications Manager (CUCM)? There are chances that you might hit an error while importing the Phone.csv file “19145 An Alternate Number can only be associated to directory number of line template“.

Error 19415 - An Alternate Number can be only associated to directory number or line template
To troubleshoot further, you gonna dig into the file and try to find out all possible causes which is causing the above error but you realize that there is nothing which has turned wrong in the BAT sheet.
To resolve the issue, you need to follow the below steps:

  • Open the Phone.csv BAT sheet using Excel Sheet.
  • Remove the below columns and it’s occurrence:
    E.164 Enterprise Is Urgent 1 Enterprise Advertise via globally 1 Enterprise Add to Local Route Partition 1 Enterprise Route Partition 1 Enterprise Number Mask 1 E.164 Is Urgent 1 E.164 Advertise via globally 1 E.164 Add to Local Route Partition 1 E.164 Route Partition 1 E.164 Number Mask 1

    Occurrence Example : Enterprise Is Urgent 1, Enterprise Is Urgent 2,  Enterprise Advertise via globally 1, Enterprise Advertise via globally 2  etc…

  • Save the BAT Sheet.
  • Upload the BAT Sheet into Cisco Unified Communications Manager.
  • Import the BAT Sheet > Check Mark all necessary parameters and ensure that “Override the existing configuration” is also checked.
  • Submit the Job and you will be able to see that the Phones are now getting imported.

Hope this helps!

Published by Team UC Collabing

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Electrical Engineer CCNA Collaboration CCNA Voice CCNA R&S. I'm Electrical Engineer and I work like Support Engineer for a Telephony Service Provider Company. Before that I had position like Pre-Sale Engineer about small and medium multivendor telephony solutions. I have 5 years of experience working in Telephony Multivendor Projects. I am also 3 years of experience working in Support and implementation about Cisco Collaboration platforms: UCS server, UCM, Cisco Unity, Presence Server, Jabber, Gateway. Support Community is most useful in finding design, implementation and support tricks and shortcuts that greatly help me in my daily activities. If you need to contact me, please you can writte me.


CCNA Routing and Switching
Am a technology enthusiast. I work in network support providing support with implementation, maintaining and precisely troubleshooting the infra.
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