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Transfer/Hold/Conf Buttons Not Working – Cisco 78XX IP Phone

Transfer/Hold/Conf Buttons Not Working – Cisco 78XX IP Phone

Are you using Cisco 7821 or 7841 or 7861 and your Transfer key or Hold key or Conference key stopped working? If yes, you need to restart the IP Phone as a workaround to get it working again. But not everyone will restart their 78XX IP Phone to make the transfer/hold/conference key work. This could be an issue if you are using firmware like 10-1-1SR1-4,10-1-1-910-1-1SR1-4. You might be hitting this bug – CSCun65437.

If this is the case either you can download the latest available firmware from Cisco official website or you can contact Cisco TAC and they will provide you a Engineering Special (ES) release which could resolve your issue. It is always recommended to contact Cisco TAC for better assistance and finding a better solution.

Hope this helps!

Published by Team UC Collabing

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Claudio Quiroz Cabello

Electrical Engineer CCNA Collaboration CCNA Voice CCNA R&S. I'm Electrical Engineer and I work like Support Engineer for a Telephony Service Provider Company. Before that I had position like Pre-Sale Engineer about small and medium multivendor telephony solutions. I have 5 years of experience working in Telephony Multivendor Projects. I am also 3 years of experience working in Support and implementation about Cisco Collaboration platforms: UCS server, UCM, Cisco Unity, Presence Server, Jabber, Gateway. Support Community is most useful in finding design, implementation and support tricks and shortcuts that greatly help me in my daily activities. If you need to contact me, please you can writte me.

Kanishka Singh

CCNA Routing and Switching
Am a technology enthusiast. I work in network support providing support with implementation, maintaining and precisely troubleshooting the infra.
Realm of collaboration makes me want to learn and face new challenges more and more.