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RTMT Plugin Installation Error on Windows Machine

RTMT Plugin Installation Error on Windows Machine

Are you getting this error “Installer User Interface Mode Not Supported. The installer cannot run in this UI mode. To specify the interface mode, use the -i command-line option, followed by the UI mode identifier. The value UI mode identifiers are GUI, Console and Silent”  when trying to install RTMT (Real Time Monitoring Tool) Plugin on Windows Machine? You may receive the above error on Windows 7, Windows 8,  Windows 2010 or  Windows 2012.

There are two ways to resolve the issue :

Solution A :

  • Copy the the CcmServRtmtPlugin.exe to C:\ Drive on your Windows Machine
  • Launch Command Prompt on your Windows Machine
  • Type “cd\” without quotes and hit enter
  • Type “CcmServRtmtPlugin.exe -i gui” without quotes and hit enter.

The installation should start and continue without prompting the above error.
Solution B –

  • Right Click CcmServRtmtPlugin.exe > Properties
  • Go to Compatibility tab
  • Compatibility Mode > Check mark “Run this program in compatibility mode for:”
  • Select Windows 8 or Windows 7 from Drop Down Menu
  • Click on Apply
  • Click on OK
  • Launch CcmServRtmtPlugin.exe

The installation should start and continue without prompting the above error.

Hope this helps!

Published by Team UC Collabing

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Electrical Engineer CCNA Collaboration CCNA Voice CCNA R&S. I'm Electrical Engineer and I work like Support Engineer for a Telephony Service Provider Company. Before that I had position like Pre-Sale Engineer about small and medium multivendor telephony solutions. I have 5 years of experience working in Telephony Multivendor Projects. I am also 3 years of experience working in Support and implementation about Cisco Collaboration platforms: UCS server, UCM, Cisco Unity, Presence Server, Jabber, Gateway. Support Community is most useful in finding design, implementation and support tricks and shortcuts that greatly help me in my daily activities. If you need to contact me, please you can writte me.


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