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CUCM Database Replication Status Offline

CUCM Database Replication Status Offline

If you have been working with Cisco Unified Communications, I am sure that you are aware on how to check Database Replication on Cisco Unified Communication Manager or Cisco Unity Connection. If you are not aware on how to check, my next post will be on checking Database Replication which would be helpful for the newbies.
Recently i logged into CUCM CLI and checked for Database Replication i found my Database to be “Offline” for my Subscriber instead of “Connected”.  To troubleshoot further, i followed the below steps which resolved the issue.

How i resolved CUCM Database Replication Status Offline issue?

  1. Login to the problem Cisco Unified Communication Manager CLI via Putty > Enter “utils dbreplication stop”. Wait for the process to be completed, once completed, follow Step 2.
  2. Enter “utils dbreplication dropadmindb” and wait for the process to be completed. Once completed, follow Step 3.
  3. Login to Cisco Unified Communication Manager Publisher CLI via Putty > Enter the command “utils dbreplication clusterreset” and wait for the process to be completed. It may take 45 mins or more depending on the Database size to get the process to be completed.
  4. Verify the replication on Publisher “utils dbreplication runtimestate” on Publisher and ensure that the status shows “Connected” and the replication state is “2” which means Good.
  5. If the replication state is other than “2“, try to restart Publishers and Subscribers. Once the servers are up and services has started, run “utils dbreplication runtimestate” and verify the state should reflect as “2“.

You have to be patient and very careful in each of these steps in order to get the Database Replication rebuilt. The above method worked for me and i wish it should help others as well.


Published by Team UC Collabing

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Electrical Engineer CCNA Collaboration CCNA Voice CCNA R&S. I'm Electrical Engineer and I work like Support Engineer for a Telephony Service Provider Company. Before that I had position like Pre-Sale Engineer about small and medium multivendor telephony solutions. I have 5 years of experience working in Telephony Multivendor Projects. I am also 3 years of experience working in Support and implementation about Cisco Collaboration platforms: UCS server, UCM, Cisco Unity, Presence Server, Jabber, Gateway. Support Community is most useful in finding design, implementation and support tricks and shortcuts that greatly help me in my daily activities. If you need to contact me, please you can writte me.


CCNA Routing and Switching
Am a technology enthusiast. I work in network support providing support with implementation, maintaining and precisely troubleshooting the infra.
Realm of collaboration makes me want to learn and face new challenges more and more.