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CUCM Database Traceback DBReplrtstate py Error

CUCM Database Traceback DBReplrtstate py Error

While working on Cisco Unified Communications Manager, you may receive an error “Database Communications Error” when you access CUCM Web Page. Also when you try to run “utils dbreplication runtimestate”, you may receive below shared error :

admin:utils dbreplication runtimestate
Traceback (most recent call last):
 File “/usr/local/cm/bin/DbReplRTstate.py”, line 1319, in <module>



IndexError : string index out of range 

Traceback-most-recent-call-last

To resolve the error, i tried the below steps:

Restarting the below services on Publisher via CLI:

  • utils service stop A Cisco DB
  • utils service start A Cisco DB

Restarted the below services from Publisher via GUI:

  • Cisco Extended Function service from serviceability page

Then i tried to execute the command “utils dbreplication runtimestate”  but still the error was there. I had to restart the Publisher and Subscriber outside business hours to resolve the issue.
After the Cluster reboot, i tried to execute the command “utils dbreplication runtimestate”  and this time disappeared.

Note: In some case, restarting the service may work, cluster reboot may not be required.
Hope this helps!

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Claudio Quiroz Cabello

Electrical Engineer CCNA Collaboration CCNA Voice CCNA R&S. I'm Electrical Engineer and I work like Support Engineer for a Telephony Service Provider Company. Before that I had position like Pre-Sale Engineer about small and medium multivendor telephony solutions. I have 5 years of experience working in Telephony Multivendor Projects. I am also 3 years of experience working in Support and implementation about Cisco Collaboration platforms: UCS server, UCM, Cisco Unity, Presence Server, Jabber, Gateway. Support Community is most useful in finding design, implementation and support tricks and shortcuts that greatly help me in my daily activities. If you need to contact me, please you can writte me.

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Kanishka Singh

CCNA Routing and Switching
Am a technology enthusiast. I work in network support providing support with implementation, maintaining and precisely troubleshooting the infra.
Realm of collaboration makes me want to learn and face new challenges more and more.

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