CUCM Error – Exceeded timed threshold of 3600 seconds

Are you facing an error which says:

The installation has encountered a unrecoverable internal error. For further assistance report the following information to your provider.

Command “/opt/cisco/install/bin/pmNormalizeGeneric/etc/opt/cisco/install/component_install_cmd-list” has exceeded timed threshold of 3600 seconds. 

The system will now halt

Even i also faced the same issue recently while installing Cisco Unified Communication Subscriber.

To resolve the issue, follow the below steps:

• Re-deploy the OVA file (Assuming that it’s a new installation)
• Do not Power on the Macine, let the VM Machine be Powered Off
• Right Click Virtual machine > Edit Settings
• Click on Options Tab
• Under Advanced > Click on General
• Click on Configuration
• Click on Add Row
• Add the following
  

  Name	Value
  tools.syncTime	0
  time.synchronize.continue	0
  time.synchronize.restore	0
  time.synchronize.resume.disk	0
  time.synchronize.shrink	0
  time.synchronize.tools.startup	0
  time.synchronize.tools.enable	0
  time.synchronize.resume.host	0

• Click on OK
• Now Power On the Virtual Machine and begin with the installation. It should proceed with the installation.

Hope this helps!

Avinash Karnani

I am working in an IT company and having 10+ years of experience into Cisco IP Telephony and Contact Center. I have worked on products like CUCM, CUC, UCCX, CME/CUE, IM&P, Voice Gateways, VG224, Gatekeepers, Attendant Console, Expressway, Mediasense, Asterisk, Microsoft Teams, Zoom etc. I am not an expert but i keep exploring whenever and wherever i can and share whatever i know. You can visit my LinkedIn profile by clicking on the icon below.

“Everyone you will ever meet knows something you don’t.” ― Bill Nye