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CUCM Error – Exceeded timed threshold of 3600 seconds

CUCM Error – Exceeded timed threshold of 3600 seconds

Are you facing an error which says:

The installation has encountered a unrecoverable internal error. For further assistance report the following information to your provider.

Command “/opt/cisco/install/bin/pmNormalizeGeneric/etc/opt/cisco/install/component_install_cmd-list” has exceeded timed threshold of 3600 seconds. 

The system will now halt

Even i also faced the same issue recently while installing Cisco Unified Communication Subscriber.

To resolve the issue, follow the below steps:

  • Re-deploy the OVA file (Assuming that it’s a new installation)
  • Do not Power on the Macine, let the VM Machine be Powered Off
  • Right Click Virtual machine > Edit Settings
  • Click on Options Tab
  • Under Advanced > Click on General
  • Click on Configuration
  • Click on Add Row
  • Add the following
    Name Value
    tools.syncTime 0
    time.synchronize.continue 0
    time.synchronize.restore 0
    time.synchronize.resume.disk 0
    time.synchronize.shrink 0 0 0 0
  • Click on OK
  • Now Power On the Virtual Machine and begin with the installation. It should proceed with the installation.

Hope this helps!

Published by Team UC Collabing

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Electrical Engineer CCNA Collaboration CCNA Voice CCNA R&S. I'm Electrical Engineer and I work like Support Engineer for a Telephony Service Provider Company. Before that I had position like Pre-Sale Engineer about small and medium multivendor telephony solutions. I have 5 years of experience working in Telephony Multivendor Projects. I am also 3 years of experience working in Support and implementation about Cisco Collaboration platforms: UCS server, UCM, Cisco Unity, Presence Server, Jabber, Gateway. Support Community is most useful in finding design, implementation and support tricks and shortcuts that greatly help me in my daily activities. If you need to contact me, please you can writte me.


CCNA Routing and Switching
Am a technology enthusiast. I work in network support providing support with implementation, maintaining and precisely troubleshooting the infra.
Realm of collaboration makes me want to learn and face new challenges more and more.