I lot happens in the background when you pick up a handset and call someone with two leading the party – SIP and RTP. Session Initiation Protocol (SIP) is the control protocol. In other words, it helps establishing the who, where and what of the
Cisco Unified Communications Manager Cluster ID Change Cluster ID parameter is an unique identifier for the clusters. By default the value for Cluster ID is set to “StandAloneCluster”. When configuring Extension Mobility Cross Cluster (EMCC) or Intercluster Lookup Service (ILS), cluster id has to be unique
Codec Mismatch – How to troubleshoot with CDR Report We know there are various ways of troubleshooting issues related to codec but how do we troubleshoot if we do have access to CDR Reports only? Well, get the Calling Party Number, Called Party Number, Date
Busy Lamp Field – Speed Dial What is BLF (Busy Lamp Field)? The BLF feature allows a user to monitor the real-time status of another user at a directory number or SIP URI from the device of the watcher. Let’s say User A wants to
Transfer/Hold/Conf Buttons Not Working – Cisco 78XX IP Phone Are you using Cisco 7821 or 7841 or 7861 and your Transfer key or Hold key or Conference key stopped working? If yes, you need to restart the IP Phone as a workaround to get it working
Installation & Configuration of Expressway C & Expressway E – MRA I never worked on Expressway E and Expressway C in real time and hence I decided to setup it in lab. To setup it up, i had to create many virtual machines for Expressway
Hunt Pilot Real Time Monitoring Tool Hunt Pilot Real Time Monitoring helps in monitoring various information like queue calls abandoned, number of calls in queue, longest call waiting, line group members available etc in real time. To monitor it, you need to have RTMT (Real Time
Installing Enghouse ARC Enterprise Premium on Windows Server Have you tried installing Enghouse ARC on Windows Machine? The installation is quite easy and simple. I would walk you through the installation of ARC Software on a Windows machine. The detailed configuration would be in next