3rd Party BIB Recording – On-Net Calls not Recorded

I encountered an issue where CUCM 9.2.1 integrated with the 3rd Party BIB Recording System, where some on-net calls can’t be recorded in the same site. I got the solution to fixed the issue.
Solution:

Collect related information:

Please kindly follow below steps and collect related information first:

• Go to CUCM Publisher Web Admin Page, find two IP Phones which have the issue;
• Change “SPAN to PC” to “Enabled”;
• Save and Reset the two IP Phones.
• Connect PC to the PC Port on the IP Phone;
• Run Wireshark and start to capture packets.
• Make a test call again, note calling number, called number, date time;
• Answer the call and keep for some seconds;
• End the call, note date time;
• Stop packet capture in Wireshark;
• Open your RTMT application and login your CUCM Publisher Server;
• Click “Trace & Log Central -> Collect Files”;
• Choose “Cisco CallManager Service” on “All Servers”;
• Choose correct date time range;
• Save result to your local PC;

  Reference guide: https://supportforums.cisco.com/document/126666/collecting-cucm-traces-cucm-862-tac-sr.

 Option 1:

• Change your On-Net call in the Site to use: G.711
  
  Note: Business Impact: yes, all IP Phones need to be restarted to take effect.

Option 2:

Please schedule a maintenance window:

• Add “codec g722-64” to your transcode profile,
• Shutdown and no Shutdown the transcode profile,
• Reset transcode profile on CUCM Transcoders Page and check the registration status,
• Test BIB recording feature again.Note: Business Impact: yes, during your transcode “reset”, the mtp/transcode feature will be impacted.

Option 3:

Please schedule a maintenance window:

• Go to Enterprise Parameter, change “Advertise G.722 Codec” to “Disabled”,
• Go to Service Parameter, change “G.722 Codec Enabled” to “Disabled”,
• Reset All IP Phones to take effect,
• Test BIB recording feature again.

  Note:  Business Impact: yes, all IP Phones need to be restarted to take effect.

Avinash Karnani

I am working in an IT company and having 10+ years of experience into Cisco IP Telephony and Contact Center. I have worked on products like CUCM, CUC, UCCX, CME/CUE, IM&P, Voice Gateways, VG224, Gatekeepers, Attendant Console, Expressway, Mediasense, Asterisk, Microsoft Teams, Zoom etc. I am not an expert but i keep exploring whenever and wherever i can and share whatever i know. You can visit my LinkedIn profile by clicking on the icon below.

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