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3rd Party BIB Recording – On-Net Calls not Recorded

3rd Party BIB Recording – On-Net Calls not Recorded

I encountered an issue where CUCM 9.2.1 integrated with the 3rd Party BIB Recording System, where some on-net calls can’t be recorded in the same site. I got the solution to fixed the issue.

Collect related information:

Please kindly follow below steps and collect related information first:

  • Go to CUCM Publisher Web Admin Page, find two IP Phones which have the issue;
  • Change “SPAN to PC” to “Enabled”;
  • Save and Reset the two IP Phones.
  • Connect PC to the PC Port on the IP Phone;
  • Run Wireshark and start to capture packets.
  • Make a test call again, note calling number, called number, date time;
  • Answer the call and keep for some seconds;
  • End the call, note date time;
  • Stop packet capture in Wireshark;
  • Open your RTMT application and login your CUCM Publisher Server;
  • Click “Trace & Log Central -> Collect Files”;
  • Choose “Cisco CallManager Service” on “All Servers”;
  • Choose correct date time range;
  • Save result to your local PC;

    Reference guide:

 Option 1:

  • Change your On-Net call in the Site to use: G.711

    Business Impact: yes, all IP Phones need to be restarted to take effect.

Option 2:

Please schedule a maintenance window:

  • Add “codec g722-64” to your transcode profile,
  • Shutdown and no Shutdown the transcode profile,
  • Reset transcode profile on CUCM Transcoders Page and check the registration status,
  • Test BIB recording feature again.Note: Business Impact: yes, during your transcode “reset”, the mtp/transcode feature will be impacted.

Option 3:

Please schedule a maintenance window:

  • Go to Enterprise Parameter, change “Advertise G.722 Codec” to “Disabled”,
  • Go to Service Parameter, change “G.722 Codec Enabled” to “Disabled”,
  • Reset All IP Phones to take effect,
  • Test BIB recording feature again.

    Note:  Business Impact: yes, all IP Phones need to be restarted to take effect.

Published by Team UC Collabing

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Electrical Engineer CCNA Collaboration CCNA Voice CCNA R&S. I'm Electrical Engineer and I work like Support Engineer for a Telephony Service Provider Company. Before that I had position like Pre-Sale Engineer about small and medium multivendor telephony solutions. I have 5 years of experience working in Telephony Multivendor Projects. I am also 3 years of experience working in Support and implementation about Cisco Collaboration platforms: UCS server, UCM, Cisco Unity, Presence Server, Jabber, Gateway. Support Community is most useful in finding design, implementation and support tricks and shortcuts that greatly help me in my daily activities. If you need to contact me, please you can writte me.


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Am a technology enthusiast. I work in network support providing support with implementation, maintaining and precisely troubleshooting the infra.
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