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UCCX No Teams available to show in CSD

UCCX No Teams available to show in CSD

There are chances that when you login to Cisco Supervisor Desktop (CSD) and try to select team from Drop Down Menu but no team appears in the list. You may have to follow the below checks in order to getting the team listed.

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  • Import Supervisor into UCCX and assign Supervisor rights to the Supervisor user under Tools > User Management > Supervisor Capability View
  • Associate Supervisor to the team or teams he is going to supervise under Subsystem > RmCm >Teams
  • Logout from Cisco Supervisor Desktop and Login back and verify if the Team is available in the drop down menu.
  • Even now if the team is not showing up,  you may have to sync desktop services. You can go into Desktop Administrator using the following URL https://X.X.X.X:8443/teamadmin/main.cda   (Replace X.X.X.X with UCCX IP Address)
  • Expand Services Configuration >  Synchronize Directory Services > Click on Synchronize
  • Once the synchronization is completed it would say something like this “CDAUIXXXX Transaction successful”
  • Logout from Cisco Supervisor Desktop and Login back and verify if the Team is available in the drop down menu.

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Hope this helps!

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Claudio Quiroz Cabello

Electrical Engineer CCNA Collaboration CCNA Voice CCNA R&S. I'm Electrical Engineer and I work like Support Engineer for a Telephony Service Provider Company. Before that I had position like Pre-Sale Engineer about small and medium multivendor telephony solutions. I have 5 years of experience working in Telephony Multivendor Projects. I am also 3 years of experience working in Support and implementation about Cisco Collaboration platforms: UCS server, UCM, Cisco Unity, Presence Server, Jabber, Gateway. Support Community is most useful in finding design, implementation and support tricks and shortcuts that greatly help me in my daily activities. If you need to contact me, please you can writte me.

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Kanishka Singh

CCNA Routing and Switching
Am a technology enthusiast. I work in network support providing support with implementation, maintaining and precisely troubleshooting the infra.
Realm of collaboration makes me want to learn and face new challenges more and more.

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