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Native Prompt Recording (Greetings Administrator) with UCCX

Native Prompt Recording (Greetings Administrator) with UCCX

We have been using Cisco Unity Connection for recording/changing of a Greeting via phone remotely (Greeting Administrator), the same way we can use Cisco UCCX for recording such prompts/greetings.  The script is quite simple and easy to configure.
Start ==> Accept ==> Recording ==> Authentication ==> Upload ==> Terminate
================================ CREATE VARIABLES FIRST ================================
1. Create a variable  name = repo_user, type of variable = User,   Value   USER[ccxgreetingadministrator]

* I have used ccxgreetingadministrator which is configured in CUCM in my lab scenario. You can change the user id from “ccxgreetingadministrator” to any real user ID and set the PIN to match the PIN configured in Script

2. Create another variable, Type of Variable = Document, Name=Recording, Value=DOC[]
3. Create variable prompts Like: –

RecordYourMessage = This will play a message “Record Your message now and press # to stop the recording”
TheMessageYouhaveRecordedIS = This will play a message “The Message You Have Recorded Is”
Menu = This will play a message “Press 1 to upload the Greeting” and “Press 2 to terminate”

================================ CREATE SCRIPT NOW ================================.
1. Accept the Call
2. Play a Prompt = RecordYourMessage
3. Recording (to start the recording and point the result to a document) called “Recording”
4. If the recording is successful, it will try to authenticate User with PIN (CUCM)
5. If it is authenticated, It will play a Menu Prompt as “The Message You have Recorded is” + “Recording” + “Press 1 to Upload and Press 2 to terminate”
6. If the user presses 1, the recording will be uploaded and if the user presses 2 the call will be terminated.
UCCXGreetingAdministrator

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2 thoughts on “Native Prompt Recording (Greetings Administrator) with UCCX”

  1. Gary Dubey says:

    Thanks for this sample script…I am trying to use it and have a question. Can I change the location of the recorded file? Thanks for your response.

    1. avinashkarnani11 says:

      Hello Gary,
      Thank You for referring my blog.
      I believe you are talking about a different location but within same UCCX box. If yes, then you can try the following way.
      Create a Folder where you want to put the recorded files. For ex – Test
      Now in your script, modify the Prompt
      P[TestRecordYourMessage.wav]
      Hopefully the above option should work!!
      Let me know the results.

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Claudio Quiroz Cabello

Electrical Engineer CCNA Collaboration CCNA Voice CCNA R&S. I'm Electrical Engineer and I work like Support Engineer for a Telephony Service Provider Company. Before that I had position like Pre-Sale Engineer about small and medium multivendor telephony solutions. I have 5 years of experience working in Telephony Multivendor Projects. I am also 3 years of experience working in Support and implementation about Cisco Collaboration platforms: UCS server, UCM, Cisco Unity, Presence Server, Jabber, Gateway. Support Community is most useful in finding design, implementation and support tricks and shortcuts that greatly help me in my daily activities. If you need to contact me, please you can writte me.

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Kanishka Singh

CCNA Routing and Switching
Am a technology enthusiast. Having 1. 9+ years of experience in the domain. I work in network support providing support with implementation, maintaining and precisely troubleshooting the infra.
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