Hello Everyone, I encountered an issue where CUCM 9.2.1 integrated with the 3rd Party BIB Recording System, where some on-net calls can’t be recorded in the same site. I got the solution to fixed the issue. Solution: Collect related information Please kindly follow below steps and collect related information first: Go to CUCM Publisher Web… Read More

3rd Party BIB Recording – On-Net Calls not Recorded was last modified: May 17th, 2017 by Kyle

Installing Enghouse ARC Enterprise Premium on Windows Server Have you tried installing Enghouse ARC on Windows Machine? The installation is quite easy and simple. I would walk you through the installation of ARC Software on a Windows machine. The detailed configuration would be in next article. Pre-Requisite: Windows Server SQL Application to be installed beforehand… Read More

Installing Enghouse ARC Enterprise Premium on Windows Server was last modified: April 23rd, 2017 by Administrator

How to read Cisco Jabber Chat History and store it as a backup? Do you know that you can read jabber chat history and it can also be stored as a backup? You don’t need to copy chat history to a text file and save it. Just copy the file to your backup location and… Read More

Find Jabber Chat History Location and Read Chat was last modified: March 27th, 2017 by Administrator

Step by Step IM & Presence Configuration Are you looking to configure IM & Presence step by step? Do not worry, here are the steps that would help you to configure IMP from scratch. Assuming that you have already installed IM & Presence.   Activating IM & Presence Services Login to IM & Presence Serviceability… Read More

Step by Step Cisco IM & Presence Configuration was last modified: March 26th, 2017 by Administrator

What is LLDP? Link Layer Discovery Protocol (LLDP) is a standard network discovery protocol similarly to Cisco Discovery Protocol (CDP) or Nortel Discovery Protocol. It helps network administrator to identify network devices. It allows devices to advertise and discover connected devices and their capabilities. Basically Cisco Discovery Protocol runs on Layer 2 (data link layer)… Read More

What is LLDP? Some LLDP basic and useful commands was last modified: March 19th, 2017 by Administrator

  We had to start our upgrade on the weekend. Cisco Unified Communications Manager (CUCM) and CUC (Cisco Unity Connection) upgrade from 11.0 to 11.5 version. Cisco Unified Attendant Console Advanced 11.0.1 was also present in the environment but it was not a part of the upgrade or i would say it was not supposed to be… Read More

CUAC Ports not Registering after CUCM Upgrade 11.5.1 was last modified: March 18th, 2017 by Administrator

Recently i was working on Cisco Unified Communications Manager (CUCM), Cisco Unity Connection (CUC), Cisco Emergency Responder (CER) and Prime License Manager (PLM) upgrade where i had to upgrade all the products from 11.0.x to 11.5.x . CUCM, CUC, CER and PLM upgrade was successful and no issues encountered in the upgrade. When i logged into PLM to… Read More

Cisco PLM – Security Error on CUCM CUC and CER was last modified: March 18th, 2017 by Administrator