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Installing CUCM TSP Wave Driver

Installing CUCM TSP Wave Driver

Recently i was facing some issue in Cisco Unified Attendant Console and i had to uninstall “Cisco Unified Communications Manager TSP Wave Driver” and install it again. I follow the below procedure.

To uninstall TSP Wave Driver –

  • Login to your Cisco Unified Attendant Console Server via Remote Desktop
  • Right Click on My Computer
  • Click on Properties
  • Click on Device Manager
  • Expand “Sound, Video and Game Controllers”
  • Right Click “Cisco Unified Communications Manager TSP Wave Driver” and Click on Unistall
  • Reboot your Attendant Console Server
To install TSP Wave Driver –

  • Once the Server is up after the reboot, go to Control Panel
  • Click on Add Hardware
  • Click on Next when “Welcome to Add Hardware Wizard” wizard is prompted
  • Radio Check “Install the hardware that I manually select from a list (Advanced) and click on Next
  • Common Hardware Types > Select “Sound, Video and Game Controllers” and click on Next
  • Click on Have a Disk
  • Click on Browse
  • Go to Program Files\Cisco \WaveDrivers and locate the file “oemsetup.inf” and select the file
  • Click on OK when “Install from Disk” window is prompted
  • Click on Next
  • Click on Next when “Hardware to install” screen is prompted
  • Click on Finish
  • Reboot you Attendant Console Server
  • Once the Server is UP, verify if the Driver has been installed successfully in Device Manager

Hope this helps!!

Published by Team UC Collabing

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Electrical Engineer CCNA Collaboration CCNA Voice CCNA R&S. I'm Electrical Engineer and I work like Support Engineer for a Telephony Service Provider Company. Before that I had position like Pre-Sale Engineer about small and medium multivendor telephony solutions. I have 5 years of experience working in Telephony Multivendor Projects. I am also 3 years of experience working in Support and implementation about Cisco Collaboration platforms: UCS server, UCM, Cisco Unity, Presence Server, Jabber, Gateway. Support Community is most useful in finding design, implementation and support tricks and shortcuts that greatly help me in my daily activities. If you need to contact me, please you can writte me.


CCNA Routing and Switching
Am a technology enthusiast. I work in network support providing support with implementation, maintaining and precisely troubleshooting the infra.
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