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Cisco TMS – An error has occurred!

Cisco TelePresence Management Suite throws an error which says “An error has occurred” when listing conference/meeting or viewing the endpoints in TMS.

Cisco TMS

I tried to update java settings, java version and even tried using different browser but none helped. Later when explored more about the issue, i realized that TMS hard disk is full and it could be the issue. I checked the below by navigating to Administrative Tools > TMS Server Maintenance > Click on TMS Server Disk Space

TMS Disk Space Issue

So, cleared unnecessary files/logs from the server and cleared around 8 GB of space. Then i tried to access the TMS conference booking/meeting schedule and viewing the endpoint, the error was gone. 

So, if you encounter the same issue, first and the foremost thing is that you check the server disk space and see there is necessary space available. 

Hope this helps!

 

2 thoughts on “Cisco TMS – An error has occurred!”

  1. Jaron Davis says:

    I received that error once after an upgrade, I forget the version, it was the version before the version released in july of this year. After the upgrade, I started receiving this error for report templates. TAC couldn’t figured it out, the resolution in the end was the wait for this most recent upgrade, and then upgrade my system.

    After the upgrade, it started working fine.

    1. Administrator
      Administrator says:

      Thank you Jaron for sharing your experience, it would help people to find solution. 🙂

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