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Monthly Archives: February 2021

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Singlewire Informacast Installation

Singlewire Informacast Installation InformaCast is an advance notification system which will provide notifications as well as emergency notifications to employees via Cisco IP Phones, Speakers, ad-hoc audio, text to IP Phones etc. This product is owned by SingleWire. To start with the installation, below are

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Bypass CUCM or Cisco Unity Connection hardware check

Hacking or Bypassing Hardware Check for UC Applications like CUCM, CUC, IM&P, UCCX. Sometimes when you setup your own lab at your home and you have limited hardware resources, it gets difficult to install UC application, specially Cisco Unity Connection. You will not get an

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Configure Cisco CUBE SIP Options Ping

Configure Cisco CUBE SIP Options Ping Recently i was asked to configure SIP Options Ping on CUBE so that the link/trunk status can be monitored on CUBE. When this feature is enabled, CUBE will periodically send an OPTIONS Request to the destination IP Address configured on

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Hunt Group Login/Logout Notification

Hunt Group Login/Logout Notification Configure Hunt Group Login and Logout on IP Phone which will show a notification if an IP Phone is logged into Hunt Group or logged out of the Hunt Group by turning ON or OFF Light on Line Buttons. To configure notification

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What is a Refresh Upgrade (RU) Cisco?

What is a Refresh Upgrade (RU)?   Many of us have come across the name Refresh Upgrade or RU but do we know what it is? Well, when we do an upgrade of Cisco Unified Communications Manager, Cisco Unity Connection, Cisco Unified Contact Center Express,

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Cisco CDR Report Analysis

Analysis of Cisco CDR Report Now let’s talk more into dept and now its time to explore the CDR fields. I will share examples and will try to explain the records as well. Follow the below screenshot and i will go one after another.  First

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UCCX Simple Holiday Script

UCCX Simple Holiday Script When creating a script in UCCX,  we need to ensure that the holiday prompts are played when there are some national holidays in the country/state. For example – Christmas, New Year, Independence day including some festivals celebrated in the country/state. The below