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Monthly Archives: December 2020

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Export SSL private key from Windows

The big difference between a named certificate (cucm.uccollabing.com) and a wildcard (*.uccollabing.com) beside the Common Name (CN) is that the first one can be used in ONE and only ONE place, the server/machine that generated the Certificate Signing Request (CSR); while the wildcard certificate on

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How to collect packet capture from Cisco IP Phone

Collecting Packet Capture from Cisco IP Phone There are instances that you might be asked to collect packet capture from Cisco IP Phone or I would say that you may need the packet capture for your own troubleshooting and learning purposes. For example : You

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Convert LDAP Users to Local Users in CUCM

Convert LDAP Users to Local Users in CUCM When your Cisco Unified Communications Manager End Users  is synced via LDAP and there is a requirement to convert the LDAP synced Users to a Local User, it becomes a difficult task. There are two ways you

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Cisco UCCX IPPA Phone Agent Login Service

Cisco UCCX IPPA Phone Agent Login Service Cisco Agent Desktop on Windows machine or Cisco IP Phone Agent Service (IPPA) on IP Phone allow agents to take calls whey the call comes into the Queue. Agent has to be in READY state before the call is

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Cisco Unified Communications

Hello Everyone, This is my first post and i hope i will continue this further and will try to put my best efforts to make it never ending and interesting post. I will try to gather stuffs from the real scenarios where i faced many