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Monthly Archives: December 2020

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Cisco UCCX IPPA Phone Agent One Button Login

Cisco UCCX IPPA Phone Agent One Button Login Have you configured One Button Login for Cisco IP Phone Agent Service (IPPA)? One button IPPA Service will allow you to login to Cisco IP Phone Agent service without entering the Name, Extension and Password. For One

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How to make Windows and Cisco Router as NTP Server

Today i am writing an article on how do you make Windows machine as NTP Server or Cisco Router as NTP Server. Many newcomers to Cisco VoIP asks this question specially when they try to install Cisco Unified Communications Manager. There are couple of ways

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Export SSL private key from Windows

The big difference between a named certificate (cucm.uccollabing.com) and a wildcard (*.uccollabing.com) beside the Common Name (CN) is that the first one can be used in ONE and only ONE place, the server/machine that generated the Certificate Signing Request (CSR); while the wildcard certificate on

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How to collect packet capture from Cisco IP Phone

Collecting Packet Capture from Cisco IP Phone There are instances that you might be asked to collect packet capture from Cisco IP Phone or I would say that you may need the packet capture for your own troubleshooting and learning purposes. For example : You

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Convert LDAP Users to Local Users in CUCM

Convert LDAP Users to Local Users in CUCM When your Cisco Unified Communications Manager End Users  is synced via LDAP and there is a requirement to convert the LDAP synced Users to a Local User, it becomes a difficult task. There are two ways you

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CUCM Database Traceback DBReplrtstate py Error

CUCM Database Traceback DBReplrtstate py Error While working on Cisco Unified Communications Manager, you may receive an error “Database Communications Error” when you access CUCM Web Page. Also when you try to run “utils dbreplication runtimestate”, you may receive below shared error : admin:utils dbreplication

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Cisco UCCX IPPA Phone Agent Login Service

Cisco UCCX IPPA Phone Agent Login Service Cisco Agent Desktop on Windows machine or Cisco IP Phone Agent Service (IPPA) on IP Phone allow agents to take calls whey the call comes into the Queue. Agent has to be in READY state before the call is