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Monthly Archives: June 2020

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Troubleshooting MWI SIP Cisco Unity Connection

Troubleshooting MWI SIP Cisco Unity Connection When a SIP Integration is done between CUCM and Unity Connection, MWI sometimes fails to work. I feel SCCP is more easier to troubleshoot when compared to SIP. SCCP uses MWI Directory Numbers to turn ON  and OFF Message

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Add System Recordings or Greetings in Asterisk

Add System Recordings or Greetings in Asterisk If you would like to setup IVR or Auto-Attendant for your organization in Asterisk/Elastix/FreePBX, you need to add recordings or greetings in your server which will be heard to the callers when they dial the IVR DID number.

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Cisco TMS – An error has occurred!

Cisco TelePresence Management Suite throws an error which says “An error has occurred” when listing conference/meeting or viewing the endpoints in TMS. I tried to update java settings, java version and even tried using different browser but none helped. Later when explored more about the

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Extensions Call Recording with Asterisk PBX

Extensions Call Recording with Asterisk PBX Configuring Call Recording in Asterisk PBX for Inbound and Outbound Calls  (Internal/External) is quite easier than any other recording applications like Mediasense or Calabrio Call Recording or Nice call recording. The reason being is call recording is an inbuilt

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Configuring Cisco CUCM Hotdial or PLAR

Configuring Cisco CUCM Hotdial or PLAR Private Line Automatic Ringdown (PLAR)  or Hot-dial is a configuration done in Cisco Unified Communication Manager which is intended to dial a destination number automatically as soon as an IP Phone goes off hook. Mostly IP Phone with PLAR