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Monthly Archives: September 2019

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Migrating ITL files between CUCM Clusters

Migrating ITL files between CUCM Clusters When migrating IP Phones from CUCM version 8 on wards to a newer version, you may encounter IP Phones registration issues because of security feature which uses ITL (Initial Trust List) files.  This will not allow you to register

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Cisco UCCX IPPA Phone Agent Login Service

Cisco UCCX IPPA Phone Agent Login Service Cisco Agent Desktop on Windows machine or Cisco IP Phone Agent Service (IPPA) on IP Phone allow agents to take calls whey the call comes into the Queue. Agent has to be in READY state before the call is

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License MAC on CUCM, Unity Connection or UCCX

CUCM, CUC and UCCX License Mac Parameters The licenses on Cisco Unified Communications Manager (CUCM) or Cisco Unity Connection (CUC) or Cisco Contact Center Express (UCCX) are based on a string named as “License MAC“, License Mac is not same as Physical MAC address of

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Cisco IP Phone Inventory

Cisco IP Phone Inventory Collect Cisco IP Phone inventory details like Mac-Address, Serial Number, Firmware Version or Port Details easily. Have you guys been in a situation where you have been asked to pull out IP Phone Inventory like Mac-Address, Serial Number of IP Phones,

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Cisco Expressway C and E – Banner MOTD

Hello All, Have you worked on Cisco Expressway C and Cisco Expressway E? You may be asked to create a Banner Message Of The Day (MOTD) for Expressway C and E. In Expressway, you will also be able to upload an image and also preview

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Cisco IP Communicator on Virtual Machine?

Cisco IP Communicator on Virtual Machine? Tried installing Cisco IP Communicator (CIPC) on Virtual Machine but received an error “no compatible audio device” or “There are No Compatible Sound Devices Installed on this Computer”. Relax, there is a solution to this issue which will help

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Cisco CUCM or CUC DRS SFTP Backup Failed

Cisco CUCM or CUC DRS SFTP Backup Failed We know that taking backup regularly is very important and can be used to restore the data when Cisco Unified Communication Manager or Cisco Unity Connection fails to work or rebuild is required. So, we need to