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Monthly Archives: September 2019

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CUCM and IM & Presence Server Integration

CUCM and IM&Presence Server Integration Are you trying to integrate Cisco Unified Communications Manager (CUCM) with Cisco Unified Presence (CUP)/ IM & Presence (IM&P) with a SIP Trunk? If yes, then follow the below steps in order to integrate. Configuration on Cisco Unified Communications Manager

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Asterisk PBX Comedian Mail Change Audio Greetings

Asterisk PBX Comedian Mail Change Audio Greetings Change the default Asterisk “Comedian Mail” Greetings to your own customized greeting. Comedian Mail Greeting is heard when someone dials *97 or *98 from their IP Phones or Softphones. To changed the greetings, follow the below procedure. Record

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What is a Refresh Upgrade (RU) Cisco?

What is a Refresh Upgrade (RU)?   Many of us have come across the name Refresh Upgrade or RU but do we know what it is? Well, when we do an upgrade of Cisco Unified Communications Manager, Cisco Unity Connection, Cisco Unified Contact Center Express,

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Convert Cisco CDR EPOCH Date and Time

Convert Cisco CDR EPOCH Date and Time In part 1, we have seen the configuration and creation of the CDR Report. Now lets go more deeper and further. In Part 1, did you realize that the CDR Report which was shown, the time was in

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Greetings for Invalid/Deleted Extension CUCM/CUC

Greetings for Invalid/Deleted Extension CUCM/CUC Do you want to customize a Voicemail Message/Greeting for an outside callers when they call a number in an organization which is not configured in Cisco Unified Communications Manager? Example – One of the Customer wants to reach out to a

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LDAP User Search Base CUCM/CUC

LDAP User Search Base CUCM/CUC Are you configuring LDAP for Cisco Unified Communications Manager (CUCM) or Cisco Unity Connection (CUC)? Not good with Windows Servers and struggling with LDAP User Search base? Don’t worry, the easiest way to find the Search Base is shown below.

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CUCM Hunt Group Hlog Login and Logout

CUCM Hunt Group Hlog Login and Logout Most of us are aware what Hunt Pilot is and how the calls are triggered to the extensions when someone dials a number which is mapped to a Hunt Pilot. The calls can be delivered to extensions based