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Monthly Archives: August 2019

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Cisco IP Phone Serial Grabber Tool

Cisco IP Phone Serial Grabber Tool Do you just want to collect Cisco IP Phone Serial Number and update your inventory? If yes, then there is a tool which works for Cisco Unified Communication Manager as well as Cisco Call Manager Express. This works great

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Download Music on Hold (MoH) files from CUCM

Download Music on Hold (MoH) files from CUCM If you want to download Music-on-Hold (MoH) files from Cisco Unified Communications Manager (CUCM), you need to have CLI access to download the MoH files. Also you need to have SFTP Server setup where you can download

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UCCX No Teams available to show in CSD

UCCX No Teams available to show in CSD There are chances that when you login to Cisco Supervisor Desktop (CSD) and try to select team from Drop Down Menu but no team appears in the list. You may have to follow the below checks in

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VSphere Mac-Address Change?

Change VSphere ESXi Mac-Address Want to change Mac-Address in VSphere ESXi? If yes, below are the easy steps provided to change the Mac-Address. Login to VSphere ESXi Ensure that the Virtual Machine is powered off before you attempt to change the Mac-Address Right Click the

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Change CUCM IP Address Cisco

Change CUCM IP Address Cisco Changing the IP Address in Cisco Unified Communication Manager sounds very easy but this most crucial part as it may end up in dbreplication failures where you might encounter issues like “Database Communication Error”.  So, we have to be very

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Cisco IPMA – (Manager-Asssitant) – Shared Mode

Cisco IPMA – (Manager-Asssitant) – Shared Mode What is IPMA (IP Manager Assistant) – IPMA feature, is provided in a manager / assistant provides call-routing capabilities in an environment to work together more effectively with enhanced sub-features. Cisco IPMA has two modes – Shared Line

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Basic SRST Configuration (SCCP only)

Cisco SRST Configuration Survivable Remote Site Telephony (SRST) – It is a call processing backup mechanism that allows Cisco IP phones to register to a Cisco router locally during a WAN Failure. Let’s say you are connected to your Headquarter Site A remotely via Site

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Configure Call Handler Cisco Unity Connection

Configure Call Handler Cisco Unity Connection Call Handlers in Cisco Unity Connection is a feature which provides services like IVR where the calls are handled and routed in an efficient manner. Basically Call Handler serves many purposes like answer the call, greet the caller, provide

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CUCM BAT Import Error 19145 An Alternate Number can only…

CUCM BAT Import Error : 19145 An Alternate Number can only be associated to directory number of line template Are you trying to import Phone.csv file using Bulk Administration Tool (BAT) in Cisco Unified Communications Manager (CUCM)? There are chances that you might hit an error

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Electrical Engineer CCNA Collaboration CCNA Voice CCNA R&S. I'm Electrical Engineer and I work like Support Engineer for a Telephony Service Provider Company. Before that I had position like Pre-Sale Engineer about small and medium multivendor telephony solutions. I have 5 years of experience working in Telephony Multivendor Projects. I am also 3 years of experience working in Support and implementation about Cisco Collaboration platforms: UCS server, UCM, Cisco Unity, Presence Server, Jabber, Gateway. Support Community is most useful in finding design, implementation and support tricks and shortcuts that greatly help me in my daily activities. If you need to contact me, please you can writte me.

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CCNA Routing and Switching
Am a technology enthusiast. I work in network support providing support with implementation, maintaining and precisely troubleshooting the infra.
Realm of collaboration makes me want to learn and face new challenges more and more.