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Monthly Archives: July 2019

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Cisco Hunt Group call waiting Queue Status

Cisco Hunt Group call waiting Queue Status Configure Hunt Group Queue statistics / status on Cisco IP Phone for the calls coming into hunt pilot queue which will help you to know how many calls are waiting into the Queue.  This helps supervisor or agents to

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CUCM Error – Exceeded timed threshold of 3600 seconds

CUCM Error – Exceeded timed threshold of 3600 seconds Are you facing an error which says: The installation has encountered a unrecoverable internal error. For further assistance report the following information to your provider. Command “/opt/cisco/install/bin/pmNormalizeGeneric/etc/opt/cisco/install/component_install_cmd-list” has exceeded timed threshold of 3600 seconds.  The system

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Cisco Unity Connection – Products not supported on current hardware

Cisco Unity Connection – Products not supported on current hardware While installing Cisco Unity Connection from the Cisco Unified Communications Manager ISO like “Bootable_UCSInstall_UCOS_9.1.2.11900-12.sgn.iso” you might encounter an error “Products not supported on current hardware” or it might only allow you to install only Cisco

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Cisco CUCM Pause in Speed Dial

Cisco CUCM Pause in Speed Dial What is Pause in Speed Dial?  Well,  Pause in Speed Dial is a feature that allows user to configure Speed Dial on their IP Phones to reach destinations that requires manual intervention such as Voicemail Password, Meeting Access Code,

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Check Database Replication CUCM Cisco

Check Database Replication CUCM Cisco I am sure most of you knows how to check Database Replication on Cisco Unified Communication Manager or Cisco Unity Connection. If you don’t know how to check Database Replication, this post will be helpful for you. The below information

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Installing VMWare ESXi 5.X on bare metal

Install Vmware ESXI on bare metal VMware ESXi is a bare metal hyper-visor from VMware . ESXi is a software which has to be installed onto physical servers and on top of ESXi, Virtual Machines are installed/configured. Before installing ESXi, you need to follow the compatibility matrix

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Activate and Verify Extension Mobility Service Cisco

Activate and Verify Extension Mobility Service in Cisco Note:  I’ve also seen where multiple call managers are being used to register phones, however, the Cisco Extension Mobility Service is not active on all servers.  Watch out for this. From the Navigation menu select Cisco Unified CallManager

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Configure Intercom lines

Intercom is a type of line which combines both speed dial and a phone line functionality respectively. It allows the callee to place the call on a predefined destination. The called destination auto answers the phone with mute activated in speaker phone mode, regardless of

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Re-enable debugs on router reload – EEM Script

Re-Enable Debugs on Router Reload using EEM Script I was recently troubleshooting one issue and i ran some debugs on Cisco Voice Gateway and wrote the config by issuing the command “write memory”. Since the router received high call volume, the CPU spiked and the

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Subodh Kumar
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Claudio Quiroz Cabello

Electrical Engineer CCNA Collaboration CCNA Voice CCNA R&S. I'm Electrical Engineer and I work like Support Engineer for a Telephony Service Provider Company. Before that I had position like Pre-Sale Engineer about small and medium multivendor telephony solutions. I have 5 years of experience working in Telephony Multivendor Projects. I am also 3 years of experience working in Support and implementation about Cisco Collaboration platforms: UCS server, UCM, Cisco Unity, Presence Server, Jabber, Gateway. Support Community is most useful in finding design, implementation and support tricks and shortcuts that greatly help me in my daily activities. If you need to contact me, please you can writte me.

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Kanishka Singh

CCNA Routing and Switching
Am a technology enthusiast. I work in network support providing support with implementation, maintaining and precisely troubleshooting the infra.
Realm of collaboration makes me want to learn and face new challenges more and more.